- Team Rating
- Player Rating: 4.3 (794 votes)
Features of UniqueCasino
| 🎰 Name: | Single Casino |
| ⚖️ License: | Curacao |
| ⭐️ Team rating: | 9.8 / 10 |
| 🎁 Welcome bonus: | 200 € |
| 🎦 Live Dealers: | Yes |
| 📱 Mobile-friendly: | Yes |
| 🇬🇧 Casino in French language: | Yes |
| 📥 No Download Casino: | Yes |
| Payment methods: |
Visa, MasterCard, Maestro, PaysafeCard, ePro, Skrill, Neteller, Zimpler, CashLib
|
| Casino software: |
Betsoft, NetEnt, Yggdrasil Gaming, Microgaming, Playson, Play'n GO, Booming Games, Vivo Gaming, Booongo Gaming, Lucky Streak, Pragmatic Play, Tom Horn, Booongo Gaming, iSoftBet, Spinomenal, Wazdan, Rival, Merkur Gaming, Gamomat, Bally Wuff
|
Unique Casino online casino bonuses
Description
Summary
Unique Casino is an excellent online casino launched in 2016. Despite its young age, it has already established itself in the market. Its management is assured by the company Play Logia N.V. It is a legal casino that holds a license from Curaçao granted by the Gaming Authority of the Netherlands Antilles. Here is the decryption of this online casino, an objective and impartial review that will detail the essential points to know.
Bonuses and promotions at Unique Casino
Bonuses are what most attract players to an online gaming platform. So it is quite important to take a look at it.
- €10 Free No Deposit Bonus (exclusive bonus): to test Unique Casino in real money, we were able to negotiate with this brand a bonus without deposit ( see details which will allow you to have €10 without making any deposit. Just create an account and your account will be credited automatically... no excuse not to try to win the jackpot at a low cost! Click here to claim your free €10 no deposit bonus
- Welcome offers : Unique has a welcome bonus. It offers a bonus of 200%for all new players up to 2000€for a first deposit. Besides that, they are also entitled to Free Spins A first deposit will allow you to receive 100 free spins. This will be an opportunity to try out the games available on the casino without taking any risks. The winnings that are cashed in thanks to these free spins are automatically added to the player's bonus balance. The money can be withdrawn whether it is for the first deposit bonus or the free spins. A wagering requirement of 30 times must be met.
- Reimbursement (cashback): every day, each player also has the opportunity to enjoy a free cashback offer of up to 100€. The amount refunded by the casino depends on three conditions: the player's VIP status, the bonuses they have previously obtained, the losses they have incurred, and their previous winnings. The balance obtained from the cashback can be used if the player's cash balance is depleted. Like deposit bonuses, it offers the possibility of a withdrawal, provided the same terms and conditions are met.
- The bonus wheel : spin the bonus wheel every week to get a bonus on deposit that will allow you to considerably increase your game capital!
The software used by Unique Casino
Unique Casino has one goal: offer the best casino software in the market to have the games. For this, it collaborates with several online game developers who are market leaders. These are additionally Yggdrasil Gaming, NetEnt, Microgaming, Betsoft, Booming Games, Playson, Play'n Go, iSoftBet, Pragmatic Play and the leader in live games Evolution Gaming The choice is well posed, because each of them has their specialty. Play'n Go, for example, specializes in mobile games. Thanks to its expertise in this field, it quickly established itself in the market. It has a perfect mastery of this domain and offers unique realism and impressive viewing options. Playson, on the other hand, has the art of designing slot machines, but stands out especially for the animations and the gaming environment it offers. As for Betsoft, its specialty lies in the design of... 3d slot machine games It has a proven experience in this field and seeing the games it provides confirms this. NetEnt, on the other hand, offers a collection of extremely high quality games, recognized by all casino players, and offers numerous progressive jackpots like Microgaming. This combination allows Unique Casino to have the best games and software to power its game library. But the main advantage is that these developers are versatile and not limited to a single domain. The software that has been deployed on the casino allows it to offer a wide range of games. compatibility with mobiles and tablets, iPhone and iPad The games are directly accessible on browsers and do not require any prior download. This is also the case for Android and iOS systems. Unique Casino platform is multilingual. Its website offers 5 languages: English, French, Danish, Spanish, and Swedish.
Live game provider software
Unique Casino has also chosen to meet the needs of players…. by offering the best of live play with live dealers with software offering this kind of service:
- lucky streak : this software was chosen to offer standard games such as live roulette, blackjack and baccarat games.
- Vivo Gaming : Coming from the, this software will complete the range of standard games by adding a few variants, and above all a different style.
- EvolutionGaming : the world leader in live games with the largest collection of live games and offering superb variants such as for example dream catcher , Lightning Roulette or Monopoly Live .
One might have wanted this casino to further optimize this kind of partnership in order to expand its live game library. But this brand does not wish to specialize in this area and provides players with a minimum of diversification. Especially since Unique Casino continues to add more games over time but still takes the time to carefully choose and keep only the flagship titles from each publisher.
Casino games available
Unique Casino offers a full range of casino games. He has more than 1,176 slot machines (for a total of 1,243 games so far at the end of 2022). Players will notably be able to choose video slots and 3D machines. In poster in the best games, there is Gonzo's Quest , Good Girl Bad Girl, Grim Muerto , Dracula's Family or even 2 Million BC . There are also classic table games with variations such as American or European roulette, common draw roulette, Roulette with track and other quite interesting genres. The same is true for baccarat with an American or European version. There is also Pirate 21 Blackjack, Pontoon Blackjack, Super 7 Blackjack. On the poker side, there is also a lot of choice: Ride'm POker, Pai Gow Poker, Poker3 heads Up Hold'em, Caribbean Poker, Oasis Poker. It also has live games for those who want a little more realism. They can play baccarat, blackjack and roulette. Over time, he managed to negotiate collaborations with software that offers progressive jackpots. This means that a slot machine of this type collects funds between all the online casinos that operate it. The amount can thus reach several million euros! This is one of the characteristics of NetEnt or Microgaming, which often have millionaires. As we indicated earlier, the great strength of a casino also lies in an intelligent choice of the many titles on the market. It requires experience and will respond directly to the desires of players. One of the big advantages of the Unique Casino interface is that you can display all the games on the same page and you can apply several interesting filters. You can for example sort casino games by popularity, by payout, by volatility and to know also what are the recently added games. Of course, you will also have to filter the games by software to easily find your favorite games.
The Unique Casino VIP Program
Unique Casino has an excellent VIP program which leads to many advantages and privileges. It offers 7 types of status: bronze, chrome, silver, gold, platinum, diamond, and red diamond. Depending on the status, a player is entitled to a maximum daily refund ranging from 25€ to 100€. They may be entitled to all or some of the privileges. 
But the benefits offered are daily reimbursement, the possibility to obtain the services of a VIP manager, special VIP promotions, free spins on certain new games, a birthday bonus, high deposit limits. From the platinum status to the red diamond, a player enjoys all these advantages. It is important to carefully read the terms and conditions stipulated by the casino regarding this.
The services offered by Unique Casino
Unique Casino has implemented several services that aim to meet the needs of its customers, namely:
- Customer service It has a customer service that remains attentive. Players can choose between two options. The first is live chat and the second is email. Operators are available to assist them.
- Payment : Unique Casino has set up a ultra-fast payment system that allows you to have the money in less than 24 hours. It offers the possibility of making a withdrawal by bank transfer or by credit card. These two methods of payment generally take 4 days. The minimum withdrawal amount is set at €50 and the minimum deposit threshold is €10. Each player is entitled to a maximum withdrawal of €1500 per week. Various payment methods are available on the platform, namely: bank transfer, credit card, Skrill, Neteller, or Paysafecard. Deposit via Maestro card is also possible.
- Data security The security service that is designed to protect the data is ensured by the implementation of powerful technology and reliable security protocols. In order for players to enjoy fair games, the casino has decided to use a reliable random number generator.
Our verdict and final opinion
Our opinion on Unique Casino is that it has been able to set up partnerships with the best in the field to quickly establish itself. This ensures a very good collection of games in order to be competitive quickly. THE choice of quality gameplay fluide et des graphismes de haute qualité, cet établissement de jeu en ligne offre une expérience de jeu exceptionnelle. De plus, la plateforme est compatible avec les appareils mobiles, ce qui permet aux joueurs de profiter de leurs jeux préférés où qu'ils soient. En ce qui concerne les bonus, ce casino offre une variété d'offres attractives. Le programme VIP est également très intéressant, offrant aux joueurs la possibilité de gagner des récompenses supplémentaires en atteignant certains objectifs. Cependant, l'offre de jeux de table est limitée et c'est un aspect décevant. Heureusement, cette lacune est compensée par une sélection croissante de jeux chaque jour. En résumé, ce casino en ligne est l'un des plus populaires en France grâce à son gameplay fluide, ses graphismes de haute qualité et ses bonus attractifs. Bien que l'offre de jeux de table soit limitée, cela est compensé par une sélection croissante de machines à sous, qui sont les jeux les plus appréciés des joueurs. fast payment in less than 24 hours , with quality from start to finish and a sense of seriousness, the online casino Unique Casino is part of the French casino elite.
Pros and cons
- Excellent collection of games
- Presence of live games
- Payment management
- VIP program cashback
- Advantageous recurring offers
- A little too few live games
Did you like this online casino? Share it: 
Good evening
I can say that for a while I was satisfied with enjoying the games at Unique Casino. Today, I am requesting the permanent closure of my gaming account as it is impossible to obtain a satisfactory resolution. I find this way of doing things unacceptable. What do you think?
Good morning,
To this day, we have also noticed a regular practice of Unique's services. However, we remain attentive and if they refuse to close your game account, it is obvious that this is not serious in itself. If you have created an account at Unique Casino through our "Visit the Casino" link on our website, we could contact the Unique Casino team by indicating your username and we could ask for explanations. Do not hesitate to reach out to us!
Hello, I play on Unique Casino. I won a gain of 670 euros and I requested a withdrawal since July 10, 2022. They asked me to scan the supporting documents (ID, credit card with some numbers hidden, EDF bill for the address). I sent everything, but since then I haven't received any updates, even in the chat I can't reach them anymore. I send them emails asking if they received the documents but still no response. I don't find it very professional and I am really disappointed. In the meantime, I would like to receive my winnings, considering that I played without a bonus and the person in the chat told me not to worry, I would receive my winnings soon. I haven't heard anything since then, and I haven't received any emails from them. Can you please help me? I thank you in advance and appreciate your assistance.
Good morning,
I would be happy to help you and use my position to "make them move". However, this is only possible if you have used our "Visit the casino" link on the Unique Casino review. If this has been done, you can provide me with your username and I can take the necessary steps to gather additional information.
See you soon!
Mark
Ms Dolet
Your account was closed on July 19, the same day you wrote this post.
The customer support agents have even received compliments by email from you about the service received.
It would be nice to note it in the comments to let readers know.
Sincerely
Philip
UniqueCasino.com
Ms Gautier Pascale
Your withdrawal request is being processed, you will be notified by email for the validation of your withdrawal.
For your information, even if you made your request on July 10th, you only sent the necessary documents on July 17th. It's a shame you waited a week before sending us the documents.
No problem, it's being validated.
Sincerely
Philip
UniqueCasino.com
Hello Philippe, I can no longer connect to CasinoUnique as of today. I am told each time that the site is inaccessible, and I have €212 pending withdrawal since yesterday. I would appreciate it if you could process them quickly as they have been there since yesterday. Please let me know how to access CasinoUnique as I was able to play there until yesterday, but now I cannot access the casino in the early evening. Thank you Philippe, please let me know quickly and process my withdrawals promptly. Best regards, Annie.
Hello, please try by clicking on our "Visit the casino" link on this page. If you can't do it, contact us again, there is probably a local issue (the casino is online and has not experienced any interruptions). See you soon.
Hello, since then I have played again and my withdrawal is 780 euros, however, on my email I receive only that my ticket has been created but it is not working, I do not understand, can you give me more information on this matter, thank you.
Good evening, I advise you to avoid playing again when you have requested a withdrawal, in order to avoid complicating the situation and accounts. Following your previous message, I was able to ask the Unique Casino team to intervene here. However, I will contact them again, but if your account was not created through our website, this assistance will be limited. In any case, I wish you a good game!
I no longer play, but on the other hand, an email tells me that it is impossible to distribute the message to, and that the remote server is not configured, I don't understand anything. Because above it tells me to have my documents?
Hello, can you tell me why the message is not being delivered and why it is impossible to distribute it to, and what does it mean that the remote server is not configured? Can you give me more explanations, and I would like to know if you have received the requested documents (EDF invoice, credit card, proof of residence, etc.), and most importantly, when will my winnings be transferred to my account? I apologize for repeating myself, but I am unable to reach anyone and the chat is still unavailable. Thank you.
Good morning,
Your case is under review (I have requested confirmation from the team). Regarding the chat on the website, we have just conducted a test and we did have an interlocutor, you just need to wait a few minutes for an agent to be available. However, you should receive a response today or tomorrow for your situation.
Sincerely yours
I give you the email address of
you made a withdrawal request on 07/10/2017 then you canceled to redo a higher request which dates from 07/27/2017
it takes 3 to 5 days to validate the transfer
hello again, I still have no news of my withdrawal of 780 euros, can you tell me if you have all the documents thank you in advance.
As indicated by Philippe, once the documents have been received and then analyzed, it takes 3 to 5 days for the transfer, you need a little patience 🙂
A big thank you to unique casino, I received my winnings of 78O euros except that the documents had to be sent in JEPG and not in PDF, I did not know that.
Hello and thank you for providing your feedback (which players rarely do). Now you will know how the process works with this casino and that you can receive your winnings, which is always reassuring! Good luck.
I won 1000 euros at Casino Unique, but I never received the money. It is impossible to reach them. I sent all the necessary documents. I spoke to them once in chat, and they told me that a transfer would be made the next day, but nothing happened.
hello I would like to know why the site is under maintenance at the moment
I requested a withdrawal then I sent my documents
To "martine seyvet" and "samsung", I have forwarded your information to the Unique Casino team, it seems that it has been addressed! However, a thorough investigation can only be conducted if you have visited Unique from our site. In any case, please do not hesitate to come back and let us know the status of the situation, there is no reason why we can't reach a quick resolution.
Hello, I requested a withdrawal on September 6th and sent the necessary documents on the same day. Since today, nothing has happened. I have already sent 3 emails, but haven't received any response from the casino. The online operators are never available. I'm starting to worry, even though they quickly charged me for my bet. What should I do, please? Thank you.
Hello, I am very disappointed with this casino. It is impossible to reach them, and my withdrawal request from August 31st is still pending despite sending the requested documents. They don't even respond to emails!
Regarding the withdrawal request for "raymond", the validation will be done today. Best wishes.
Hello, I won 550 euros on Unique Casino on September 15th. I sent my documents as requested by email, but I still haven't received a response today. I've been sending emails almost every day, even outside of business hours, but it's not making any difference. It seems like a ghost casino. If someone could help me, that would be great, as I'm starting to despair. It's a shame because the casino is good, but they are not quick or serious about withdrawals, apparently.
Hello Frank,
According to the feedback we have obtained, your withdrawal was processed yesterday and you were informed that you also need to provide the front side of your second credit card with the number CC8955 + the proof of address in the correct format.
Good luck.
Good evening,
For "Gaëlle" and "raymond", please be aware that we can only help you concretely if you have used the "Visit" links on our site.
After making contact with the Unique casino we have some additional information:
- for "Gaëlle": it seems that you have to send your documents in JPG format
– for “raymond”: the withdrawal of €100 was requested on 08/31 and the documents sent only on 09/24, the withdrawal is being processed.
Note that most players tend to "panic" (which is obviously legitimate), but the fact that it accumulates requires more time for support to respond to everyone and only addresses priorities (understand that sending an email every day will not improve the response time of the casinos, whatever it may be). In case of an important request, please use the chat or phone to get a real-time opinion on the situation.
hello, concerning the roulette game, are there any techniques or strategies that are prohibited or not? like the follower etc etc etc…?
Good morning,
Some online casinos don't like it when people exploit "methods" on roulette. Just read their terms and conditions. Others don't care about that and consider that by definition, roulette has a long-term advantage for the house. We will publish on our site in the "Dossiers" several approaches that allow you to play roulette intelligently. But please note that all methods, Martingales, and other strategies are just improvements to the game, without bringing you an absolute guarantee of long-term profit (otherwise the casinos wouldn't survive). Don't fall into the game of easy winnings illusion 🙂
Hello, my withdrawal is not processed, the 24 hours have passed. I have been playing for a while and never had any issues, but now I do. The withdrawal is not valid even though it should have been done. I am angry and worried because before, it was easy to reach them and now it's impossible. I keep checking the chat from 6 PM to 11:59 PM and it's never available. Can you please activate things? It's urgent.
Hello? Marc, thank you for responding. Another question, regarding the papers and documents that we have to send, what are these famous papers? Because I'm a little worried that it might be a problem for me, since I'm in New Zealand with a working holiday visa, and I don't have a fixed address because I move around often in a van...
Marc baudet can you help me the site worries me more response by email more in move chat request for withdrawal of 15 days, I had never had a problem ..
To all those who ask us for help with the payouts of winnings at Unique Casino: we communicate the information to this casino brand.
All requests have been processed and it is worth noting that even though support may have experienced some delays in recent weeks, the requests are being addressed and not being neglected. Many requests are delayed because the client did not provide all the necessary documents in accordance with the security requirements (strict conditions are also a sign of seriousness). Therefore, it is important not to "panic" and overwhelm the support team or alert all the forums.
Furthermore, we can only support assistance if you have used our website (by clicking on the "Visit" button on this page). In other cases, we will not be able to take the time to review, so it will be useless for you to submit your request here.
Thank you for your understanding and good games!
Hello, I have sent the proof of address in the correct format, as it was in .jpg instead of .JPEG, and I have provided explanations regarding an issue with the bank card. I have sent other proofs and documents. I was informed via email on October 2nd that everything has been processed and my account has been updated, and that my withdrawal should be approved quickly. I am still waiting as of today.
Hello Gaëlle, we have contacted the Unique Casino team.
Your withdrawal request was validated today, everything is in order.
You will therefore receive your withdrawal within 48 hours!
Best wishes,
Mark
Hello, I play at Unique Casino and until now I have had no issues. However, since Sunday I had a withdrawal in progress and yesterday I noticed that my withdrawal was put back for me to play. I have requested my withdrawal again, so I would like to know what is happening. All my documents have been validated for some time and I have already made withdrawals without any problems. Thank you.
Good morning,
We questioned customer support and apparently the problem has been resolved with a withdrawal that has just been made (or will be made soon). Enjoy the game and see you soon!
Hello, thank you very much Marc for the info.
Good day
Hello Marc J, would have liked to know if the documents I sent were validated so that I could make a withdrawal without any problem?
Good evening
I would like to know where is the processing of the gain because it has been 5 days that it is still pending?
Thank you for your understanding.
Sincerely
Ms Coulibaly
Hello Mrs Coulibaly,
Your request has been sent to the Unique Casino support. It should be noted that from the moment you have sent the documents, it takes 3 to 5 business days for them to be verified. Once this is done, withdrawals are processed quickly. The support has informed us that your file is complete and validated, and therefore your withdrawal will be validated within the day.
Good game 🙂
Hello Mr. Marc, I think you may have forgotten to reply to my question because I waited a long time before sending them a second email regarding the documents. Can you please let me know if everything is in order so that I can make my first deposit and first withdrawal? Have a good day.
Zeratul, your case has been processed and is validated.
Good morning
There are so many comments about this casino that I signed up, but I don't think I will play because I sent in my documents before even making a deposit, and they told me they haven't received them. I resend them and then I receive an email saying they have received the documents, but in the event of a win, I will have to send them the credit card I used for the deposit, proof of address, and identification. LOL, the only documents they claim to have received are exactly those. I sent everything before making a deposit to avoid any problems on the day I win. Well, I don't think I will go to this casino, I see that there are too many issues.
Hello Pecchia, there are a lot of comments on this casino (compared to others published on our site) because this page ranks well in Google search engines and many visitors land on this page while searching for "Unique Casino". The important thing is to see that the cases are being addressed (although we have a reservation because we can't help those who don't register through our site, which is rarely the case).
For your case, it is important to know that there are multiple teams involved. As long as you haven't made a deposit, the team managing your account doesn't have access to the documents you sent. Once you make a deposit, another team will consider your documents and validate your account. Furthermore, we have been informed that you have sent the front side of your Bank Card twice and that we also need the back side.
Regarding your decision to play or not on this casino, it is entirely up to you! The important thing is to see that even if the team may take time to validate your account, to thoroughly check the security measures, once an account is verified, withdrawals are then respected and that is the most important thing in the online casino world. Have a good game!
Hello I am writing to you because I had to have my earnings this week and still nothing and its 3 weeks that I am waiting for the papers we were validated on October 10
Hello Hesse, the support replied that they did not validate your file because it is incomplete and the front of your credit card is missing, they are waiting for this document. Best wishes !
Thank you Mark
Hello Mr Marc Baudet, I am writing to you because I have sent several emails to Unique casino stating that I wanted to close my player account and I have not received any response. Can you please forward my request to them and give me an update? Thank you.
Hello Gaëlle, we have forwarded your request to support, this can always help and you should be contacted in a few days! See you soon.
Thank you so much
Hello Gaëlle, support has informed us that this was put on hold because you then requested not to close your account and/or requested a bonus. In this case, the casino is waiting for a new clear formulation. Don't hesitate to contact them again and make a final decision. Good luck!
Good evening, Marc Baudet. As you told me, I have informed you of my firm and definitive decision to close my account. I was told that the closure procedure was going to be initiated yesterday. Can you please give me an update?
I was told to finally call them support, but I don't see the need if it has already been said that my account will be closed. I don't want to hear about it anymore. Thank you.
Hello since today impossible to access the site of unique casino by all means. It tells me that the server cannot be found, moreover I have a large balance on it. How to do ?
Hello, after testing we do not encounter any connection problems on Unique Casino. Feel free to try again. It is possible that a website may be unavailable for a short time (especially during an update). We also invite you to try connecting from another computer station (to make sure it is not a local block). Enjoy your game!
Hello again, I inform you that my account will finally close I had them on the phone. Good day to you.
Hello, I made a deposit request yesterday of 100e and a few cents, but I haven't received any email from support confirming that everything is okay. Even though I know it takes 3 to 4 days, I still find it annoying to have to wait so long. Furthermore, I have never received the 20 free spins that all the sites advertise, and when I asked support about it, I didn't receive a response...
Could you tell me where I need to go for the 20 spins because it's a shame to make a deposit for false advertising... on other sites, they tell me it's free registration and free play, but when I ask the support (available 24/7), they told me I need to make a deposit...
If I can have the money before Christmas to please my family, it would be nice.
If possible, please also provide me with information about websites that offer free games without a deposit. That would be nice^^
Hello Yades59, support should contact you today to give you more information about the 20 free spins, and regarding the documents required to validate any withdrawal request. Best regards!
For Yades59, as additional information, you can usually play gambling games without making a deposit on most online casinos. They often have a "Demo" mode for each game. But if you don't want to create an account and want to be free to play, you can regularly visit our website to play for free 🙂
Hello, I've been waiting for my withdrawal for 10 days and still no sign of anyone's life.
Hello, we have contacted support following your request. As a result, it appears that you registered on the 21st and on the same day submitted a withdrawal request. It is important for them to fully validate your account/file in order to expedite future withdrawals. In your case, the address verification document in JPEG format is missing. The support team had to contact you again today to resolve the issue. You should be able to complete your file and receive your withdrawal (and any future withdrawals) soon! Best of luck.
Honest casino. The only defect is the lack of staff which means that the wait for verification lasts 3 days, we queue up like for a public service to chat.
But patience is good and there is no point in taking a dislike to them or insulting them, everything ends up being okay...
Well, if we like Netent this is not the right door. In addition, the fluidity of the games is not at the top.
Good morning,
I tried several times to have my account closed with unique, without response. Can you do what's nessessary???
I think it's abuse on their part
Hello Jerome,
After a communication with the support, following your first request to close your account, you requested several gifts and you continued to play.
This is the same logic for all online casinos. Once you have made a request to close your account, you should no longer access your account, play, request/use bonuses, or make deposits. Only under these conditions can the casino's team process and validate your request within a few days.
Yours sincerely!
Hello, ok I will do what you tell me.
I renew my request and let you know
Very well Jérôme, in this case there will be no problem they will respect your request if you do not go back and we will make sure of it! See you soon.
Player for many years I am very satisfied with Unique Casino. At the beginning it was a bit difficult to get help through support but now the agents are very present. I never encounter bugs and the winnings are there! Of course, you can't always win, that's normal! Anyway, I'm happy! And Philippe is a very good manager who takes the time to contact you and reassure you! 5 stars for me for this casino.
So I have just suffered from unique casino a prejudice that I have never seen. I was playing and my credit increased by more than 200 euros when I had just seen a gain of barely 48 euros. So I wanted to withdraw but it was blocked by the "bonus" I didn't understand. In short, the next day what a surprise to see that my account was debited with 100 euros (sum that I had not deposited since I had deposited 30 euros) when I ABSOLUTELY did not DEPOSITE 100 EUROS. So I ask the cat for an explanation, I am told that I deposited 100 euros and that I had 100 euros in bonus ouaouhh lol what!!! moreover the deposits are in intervals of barely 4 min (so I would have deposited 30 euros then 100 euros 11 min later then again 30 euros 4 min later they are very strong uh, so I would have played 30 euros in 4 min top time, not very clear all this! the gentleman ends up telling me that I am quoting "fabule". Since then I have tried to reach them by email they are absent subscribers. BE VERY CAREFUL they debit sums that the 'we do not credit our player account (the banker explained to me that in England where the place of the offense is located, there is no need for a certicode (something that I must have when I make a purchase online).
Hello Sabrina and sorry for your inconvenience.
We have a good contact with Unique Casino and they have informed us that their support team has asked you to provide evidence (screenshots and documents) so that their financial service can verify what you are claiming.
If there has been a problem, make sure that you will be reimbursed. For now, they cannot do anything, there has not been a financial service check (I do not know if you still need to send evidence or other additional documents).
We also invite you to maintain a courteous communication, and this is in your own interest. If you persist and start "crying wolf" everywhere, and insist on the cat, it is useless and it would be fair for them to prioritize clients who have clear and positive communication. To solve the problem, it is necessary to respond to their requests and be a little patient. Once checked and validated, you will receive a fair response.
Sincerely yours
Can you do a few things to settle my problem amicably Mr Marc Baudet?
Hello Jacques,
Following your message, we questioned the support team. You insulted them (even though you later apologized) and this does not help to quickly resolve a dispute. In theory, your case has been handled and you will be refunded (if it hasn't already been done).
Good luck!
All fixed, thank you
Thank you for keeping us informed, we are delighted that your dispute has been resolved! Good continuation & good games 🙂
Good morning,
For 2 days I can no longer connect to the casino, a priori they have blocked my account.
I made a request to transfer my earnings of 500€ 2 weeks ago. I sent the requested documents without any problems and now I'm waiting. I have been patient, but I have doubts about a possible transfer to my account.
Why did they block my connection while I was still playing?
Hello Patricia, thank you for your message.
When you say "blocked my connection", could you tell us if you no longer have access to the casino page at all or you can no longer log in?
In both cases, we have contacted support for your case and we will keep you informed.
Good for you,
Mark
I no longer have access to the casino page. When I want to connect it tells me blocked by the site.!!
Thank you for your help
Sincerely
Patricia
Good morning,
It seems that the problem is fixed and it was a bad link to connect.
Good continuation Patricia!
Yes everything is back to normal
thank you
Patricia
Thank you for your confirmation, so much the better! 🙂
Hello I have been wishing for a few weeks for the closure on my side despite the email relaunch, no answer, can you help me please
Hi Jack, we got a response from support.
On April 23rd, you requested to close your account. And on April 24th, you contacted support to ask them to keep your account open in order to continue playing.
The logic is that when a player is not clear in their requests, they cannot take action.
Support has tried to contact you several times by phone for a final validation, and they have sent you an email. Just give them a definitive answer and wait for it to be processed without changing your mind, and everything should be back to normal.
Best wishes,
Mark
Hello, following a withdrawal request, I received an email with my document request. In this email, it is requested to send the documents in jpg or jpeg format. However, when I read the comments, I see that my jpg files are not accepted. So why ask for them in jpg? How can I know if my documents have been successfully received? Thank you.
Hello Julie, we have contacted support regarding your request. They confirm that your documents have been approved, that there was a wrong format sent initially but that the last submission is correct. Your file has been validated, so you can now deposit and withdraw quickly. Have a good time gaming and see you soon! Marc
Good morning Marc,
I just played for the first time at "Unique casino" and won 2835€, so I made a withdrawal of 1500€ (maximum allowed). So I still have 1335€ in my account. I took screenshots.
I sent my documents by email and I also downloaded them directly from the website, for more security.
I'm not very reassured when I see all these comments about payment issues.
I played at this casino after reading the reviews on your website. I hope I won't have any unpleasant surprises.
Sincerely yours
Karine
Hello Karine and thank you for your comment.
Do not worry. In general, when a person wins in an online casino and withdraws their winnings without any problem, they do not come to tell it on the internet. Therefore, we can only read (or almost) rather negative comments. We have quite a few comments about Unique Casino because our page is well referenced, so Unique Casino players often come here. But as you can see in almost all the comments, every little problem has always been resolved. There is always a necessary waiting time for the first deposit, the time for the casino to validate your situation and file, and then deposits and withdrawals are processed quickly.
You are right, new players on Unique can only withdraw €1500 per week, and once your account is fully validated, you will be able to withdraw the rest without any problem. They are not here to use "tricks" and not pay you, they play the role of a real online casino and you will be able to enjoy it.
If the deadlines are too long, we will assist you if necessary, but in the meantime you can be reassured, we have always had a very good contact with this team until now.
Good weekend!
Hello Mark,
Thank you for your comprehensive response.
I had the chat this morning (very reactive :-)), they tell me that it takes 3/4 working days for validation of the documents, then 1/5 for the payment according to the bank.
On the other hand, I had sent an email, a little before to "[email protected]", still no answer... less responsive?
Can you confirm this for me?
I will come back to you, as you so kindly offered me, if next Wednesday (4 working days :-)) nothing has happened yet.
Thank you for your availability.
Very good weekend
Karine
Hello Karin,
In general, we always recommend using the chat. And even if the agents are unavailable, it's better to try again later, as this allows for a real-time response. Otherwise, by email, there may inevitably be more delays depending on the volume to be processed. So we can only confirm that the time by email is generally longer for all casinos!
We simply advise you to wait patiently for a week. It is mainly a necessary time for a team to ensure that the player meets the requirements. It is a unique but necessary operation! In the meantime, you can still play our free games to hone your skills 😉 See you soon!
Don't worry I got my winnings in trouble. Just be sure to return your parts, so as not to waste time.
cdt
Good morning,
My documents were validated yesterday, 07/22, 4 days after receipt of the supporting documents 🙂 I even received an email to notify me.
Now, I am waiting for the funds to be transferred to my bank account. I will get back to you to keep you informed of the positive outcome (most likely) and leave a positive review for players who, like me, may have questions about this casino.
@ very quickly
Karine
Good morning,
Thank you for keeping us informed, it's always a pleasure 🙂
See you soon, Mark
Thing promised, thing due!
I received the funds today
Karine
Hello and thank you for your confirmation, I am delighted and wish you a good continuation 🙂 (and many gains;), good for you
bjr I have a connection problem its written the connection has failed or website not found could you help me please my manager gave me an address but this one is not working either cordially
Good morning,
Can you tell us which link you are using, the location and which internet provider you have? This will allow us to conduct tests and verify. Thank you & see you soon, Marc.
We have had contact with the team and there are no reported problems. On our side, we have conducted tests and everything seems to be working normally. We invite you to click on the "Visit the casino" link located on this page. by clicking directly here. Do not hesitate to come back to you if you have a problem. Have a nice day, Marc.
Good morning,
I'm coming back to you, unique casino is still blocking my access.
I open the page I put my ID and my password and they block me why??
Message "unique casino does not allow connections"
FOR WHAT
Hello Patricia, it is possible that you are using an old link.
Could you tell me if you tried to log in by clicking the "Visit Casino" link on this page (the big green button at the top of the page)?
If yes, please kindly provide us with the error message. In any case, the support should be contacting you as we have also requested them to resolve the issue for you.
See you soon.
Mark
hello, I still haven't received any news of my withdrawal from it and still waiting, what should I do?
Hello Christophe. We contacted the Unique Casino support. The documents were uploaded this morning, and it will take at least 3 to 4 days for verification. Additionally, a proof of address is missing. We invite you to contact them regarding this matter! Have a great day.
Thank you unique! !
My withdrawal was quick...
I enjoy your games...
The team is efficient.
Thanks for your feedback. It's also useful for a community to say when everything is fine 🙂 Glad for your win and good luck!
Hello, is it possible to play roulette with the martingale technique and who does not block when withdrawing?
Good morning,
In theory, if you read the general terms and conditions of an online casino (including those regarding bonuses), you will find information regarding the authorization or prohibition of using martingale strategies. Because, indeed, you are right to ask, some online casinos do not appreciate this practice. To be certain, we have also formulated a request to Unique Casino's support team, who should respond to us on this matter quickly. See you soon and have a great Sunday.
We got the answer, Unique Casino allows the use of martingale strategy in roulette without penalizing you for a withdrawal. So you will be able to have fun with your methods on this table game!
Hello, thank you for your response
Good morning,
I hope to find an answer to my question.
My partner made a withdrawal of €400 on Unique Casino since November 26th. To this day, no payment appears in his account. He contacted his bank, but they assured him that there is no scheduled payment to his account. After getting in touch with Unique Casino again, they said that the payment has been sent.
So how can he find out where the money is, please?
Thank you for your response in advance.
Hello Sam, we have contacted support regarding your case. They have informed us that your husband contacted them yesterday and they confirmed that a bank transfer was made on their behalf on November 26th. This case seems rare because 100% of the time when support informs us that a bank transfer/withdrawal has been made, the money has always been received. We invite you to double-check with your bank if the bank account details are correct, as sometimes a bank transfer can take time if there is a human error in the provided Swift code or IBAN. In a few days, after double-checking with your bank, we recommend reaching out to Unique support again to verify the status of their bank transfer on their end, as well as the information provided. If the information is incorrect, they can refund the money and find a solution to make the payment. We also advise you to remain courteous and patient, as this will only improve the resolution of the problem! Best regards.
After wanting to make a deposit of €20, it gave me €100 directly, an error on my part.
I hope to quickly receive my withdrawal of 100€ because it is soon the end of year celebrations, even though I have been playing for a good while now and it has been 3 days and still nothing processed. Thank you if you can help me out.
Hello Tony, the withdrawal request was made on December 10th. The documents were sent on December 12th. The approval of the documents usually takes 3 to 4 business days. Once this is done, the payment will be made quickly. No need to worry! Have a great day ahead!
Yes, okay, but the money that I had deposited on my credit card had already been registered for several months. The new credit card, I did not win with this card. Normally, it is with my card that I had deposited the money that should be taken into account.
Sincerely
From what we know there is nothing to worry about. Your case will be handled by the Unique Casino team (it is present in their approval lists).
Bjr request for withdrawal made on December 6 and still nothing received is this normal?
Hello, as we mentioned in several comments, the first withdrawal always takes longer. There is the withdrawal request and then the sending of necessary documents. If all required documents are correct, on average it takes 4 to 5 business days for verification (and certainly a little longer during certain periods). Then the withdrawal will be processed by the team and there is still a wait time depending on the chosen payment method. The next withdrawals will always be faster and can be completed according to your chosen payment method within 24 to 48 hours. No need to worry if you have correctly made your request, and in the meantime, we advise you not to play or cancel the withdrawal. We will keep you informed if we have any additional information on our side, but there is no abnormal need for concern! Have a great day!
Hello, I made a withdrawal request on 10/12/2018 and sent the documents, but still haven't received anything. Is this normal? I think it's taking too long, it's worrying especially during this festive period.
Hello, when it comes to the first withdrawal, yes the delays are completely normal. They usually need 3/5 business days to verify them. However, we have contacted support regarding your case (as we have a privileged contact) and the payment is scheduled for tomorrow. Just a little more patience and you will be able to enjoy your winnings. Furthermore, future withdrawals will be much faster. Good luck!
It has been ten days since I have been waiting for my 150 euro winnings. My documents have been verified and it is my first withdrawal, and I have provided all the necessary proof. Is it normal that I haven't received anything yet? I have asked for someone to call me, but nothing. I have sent emails, but still no response????
that doesn't inspire confidence in me
.
Hello Michele, as we mentioned everywhere in the comments, the first withdrawal always takes longer. In any case, good news, support has informed us that your documents are approved, and the payment was authorized yesterday, so you should receive it quickly depending on the chosen payment method! You can trust this brand because even though the processing of the first withdrawal usually takes a week, the team handles and resolves cases by actually paying the winners. Best regards.
Hello what is the minimum bet to put in euros at registration please
Hello, if you are talking about the first deposit upon registration, it is stated in the terms that the minimum deposit is €10 (provided that you take advantage of the welcome offer with a welcome bonus). Nevertheless, you can still benefit from our exclusive bonus, and if you sign up through our site, you will receive €10 in real money without having to make a deposit! Enjoy your game.
what is the link to send the documents
Hello, you can send the documents to the following email address:
You can also contact support at the following number: +33970739586
See you soon !
According to the return of the support the problem was solved yesterday! Good continuation and good game!
I downloaded the docs, but they tell me that the docs are asben, what should I do to get my money back
Hello, we need to make sure that the documents have been properly attached to the email. Please note that if an attachment is too large (typically over 10 MB), your email provider may not send the attachment. If you think you have sent it correctly (and have resent it), feel free to contact them by phone to find a technical solution that suits you. Don't worry about your money, you just need to follow and validate the first withdrawal. It's always a bit inconvenient, but a reputable casino has to do it because it has obligations under its gaming license that require verifications to prevent any type of "fraud/money laundering". We will follow your case if necessary!
Hello, I made a withdrawal request on January 3, attach the documents on January 4 and to date still no verification and my withdrawal request is still pending, thank you for your help.
Hello, as we now indicate in many comments, the first withdrawal almost always requires a working week for your file to be validated (fortunately, future withdrawals will be much faster!). We contacted the support and they confirm that they have validated your file and that the withdrawal was made on Friday, January 11th. You should be receiving your winnings soon! Have a good game and good luck.
Good morning
I won 1300 euros and my withdrawal was validated on January 9th. To date no news of my gain on my account and no trace of withdrawal in my history.
Hello, it's normal if you've read some of the comments. The first withdrawal always takes about a business week for the Unique team to validate your documents. It's true that it's a bit long, but once that's done, all other withdrawals will be quick. Just to make sure, we have contacted the Unique Casino team, and the process is indeed underway. According to our information, it should be validated today, and in 2/3 days, you should receive the payment (depending on the chosen payment method). No need to worry despite this delay, which can always leave room for doubt (especially when you've won a certain amount). Enjoy your winnings and have a good time playing!
Good morning
I want to register
What are the terms and procedure
Could you contact me to enlighten me on the process
Thank you
Sincerely
Hello, to register on an online casino, it is good to read several opinions. If you have a casino that seems to suit you, you can visit the official site by clicking on the link “ To visit "The big green button. You will then be redirected to the casino. Here at Unique Casino, you will have the right to an exclusive bonus of €10 without deposit. This means that thanks to our link, you will automatically receive €10 which will be credited after the creation of your account (you need to fill out the registration form for this). Do not hesitate to read all the terms and conditions of an online casino (especially if it's your first time), there are also some relevant information that can help you if you visit the section ' " Folders " from our site. And above all, it is important to be able to contact the customer support of the casino in question, the easiest way being to use the "Chat" function to interact online directly with an operator. They can explain to you, for example, how a bonus works and its conditions, etc. Enjoy your game!
Good morning,
I have been receiving emails in recent days from the site about my last withdrawal or say my rib would not pass.
Yet I have already made a withdrawal or it worked well, when I was asked to enter a new rib I was lost.
Hello, as a precaution we contacted support and apparently the case is resolved, you were paid on Friday on Skrill. Best wishes !
Thank you, I received 1000 euros because I played a lot. At least I won something, I hope. Anyway, I will have more than that compared to what I played. But don't worry, you will see the money in your account.
Thank you for sharing your review!
Hello, yesterday I deposited a cashlib voucher, once the code was entered, it showed that it had been credited. However, when I wanted to play, there was nothing left in my account. After contacting the customer support chat, they told me that the cashlib would be credited back to my ticket within 12 hours, but still nothing. I have contacted cashlib and am waiting for their response to find out where my money is. What can I do to retrieve the amount from my cashlib voucher?
(look at the screenshots)
Good morning
I come by this message to inform you that I received my gain today.
Thank you for your involvement.
Thank you for your confirmation. The Unique Casino team has experienced some delays in validating new winners, but everything seems to be back on track (this message is addressed to those who have a pending withdrawal). Due to their growing success internationally, we have been informed that the team is expanding, and this brand should further solidify its position as a leader in the European market. Your next withdrawals should now be much quicker! Have a great game!
Hello, I'm waiting for a transfer and I saw that documents need to be validated in order to receive it. A friend of mine deposited 200€ into my account with his credit card, which added additional documents to be sent (Card copy and authorization letter). Is this normal and mandatory?
THANKS,
Sincerely
Hello, yes, that's completely normal. For online casinos, it is the gaming license that requires casinos to thoroughly verify all identities for withdrawals and deposits. This is mainly done to prevent money laundering systems. In your case, it is mandatory because you are not the cardholder. As a precautionary measure, we also invite you to only use your own means of payment to make a deposit. This avoids prolonging processing times and the number of documents to be sent.
Finally, assume that a company that requests many documents (when it comes to a real company, of course) is a good sign (proof of seriousness, like a bank). Good luck to you!
Finally, the cause of the delay is my fault lol I didn't send the documents in the right format! Everything was quickly sorted out as usual. In addition, my withdrawal request was processed in record time. I have never had any problems retrieving my winnings... I recommend this reliable website.
Thank you for your feedback. Other members of our community have experienced some delays in recent weeks, but not necessarily due to their own fault. However, we have been able to get the Unique Casino team to address and resolve the issues one by one, and they will be able to resume their usual steady pace as they have been doing for several years. Keep up the good work and enjoy playing!
My own opinion is very positive 😉
Well yes, you have to know how to say it when everything is going well! Too many players complain when they lose ;(
So, for me, I'm not necessarily a winner, but every time I've requested a withdrawal, I've always received my winnings. I have a great manager, Philippe, he calls me from time to time, asks if everything is going well and gives me little gifts 😉 It's always nice! Plus, there are bonuses every day and a huge game library. Personally, I am completely satisfied and recommend this casino! It's truly "Unique".
Thank you for your feedback, because yes, when everything is going well, we should also say it! Indeed, it is often when we lose that the casino becomes the "bad guy" in the story, but accepting this reality allows you to enjoy a game with confidence and courtesy with a brand that will pay you if you win! Best of luck and happy gaming!
Hello Mr
I made a profit and sent the documents to date these have not yet been processed
On the Chat I was told that it would be done within 3/4 working days
Can you tell me if my winnings will be paid or not
So I don't waste my time waiting for phantom gains
Hello, sorry for our late response. We took the time to contact the Unique team regarding your case. As a result, you need to provide proof of address that is less than 3 months old. Once this is done, your withdrawal will be quickly approved! Don't worry about being paid or not, just follow the instructions and this brand will send you your earnings. See you soon and good luck.
Hello, a little message because I am being asked for an authorization letter and I don't really know what that means, if it's me who has to do it or if it's the bank. Can you please help me?
Hello, in order to help you, we need you to provide more details. For example, did you use someone else's bank card? In the meantime, you can also provide more details directly to the Unique Casino team. See you soon!
Good evening, I too am very delighted with unique casino, an extra platform in all areas
Good morning
I can no longer log in. .
Help
I am told about a blockage of the Arjel
cdt
Re Mark
The link sent works. ..
So I'm keeping it pending more info.
Thank you.
Responsive and honest team. .
cdt
Thanks for your feedback, glad to have been able to help. The links on our site will always be updated, even if a brand has a temporary block. Good continuation and good game!
this site is not wide and it is not protected for players, I hope to receive but gain, because a lot of problem
super happy I just received my first transfer in 1 week thank you to Eric it is correct, and always listening to you, respectful casino. thank you unique and good thing to you
We're glad you were able to collect your winnings! Best wishes
Hello I would like to know if it is possible to withdraw the bonus thank you in advance
Hello, if it is the free bonus without deposit of 10 €, you have a wagering to respect before requesting a withdrawal (details of this bonus here If it is the welcome bonus or a regular deposit bonus, theoretically there is a 30 times wagering requirement to meet. Do not hesitate to read the "terms and conditions" that will apply to your particular case and if in doubt, feel free to contact the team! Have fun.
Hello yes but I don't really understand what is a bet of 30 times? To withdraw my bonus
Sincerely
Wagering is an inherent concept in online casinos. When there is a wagering requirement of 30, it means that you need to bet at least 30 times the amount of the bonus offered before being able to withdraw your winnings. The industry average ranges from 30 to 60 times. For example, if you make a deposit of €200 and there is a 100% bonus offered, you will receive €200 as a bonus. In total, you will have €400 to play with, and you will need to wager at least €200 * 30, which is €6,000 in total, to unlock the withdrawal.
This may seem like a large amount, but in reality, this amount goes pretty quickly. Especially on slot machines that have a high payout rate above 95%, we often manage to take advantage of a bonus and unlock it in order to be free to withdraw a win if a jackpot (small or big) has been won during our gaming sessions.
Know that there are also other online casinos that do not have wagering requirements, which is referred to as a bonus without conditions. The amount of the bonus offered will be smaller, but in return you will be free to withdraw your winnings at any time (although usually without the bonus amount being withdrawable to prevent abuse).
ALWAYS read the terms and conditions of bonuses.
Know that on virtually all online casinos it is also possible to refuse any bonus (but you will necessarily have to contact technical support after making a deposit and WITHOUT having played). This way, you will not receive any offered amount and, quite absolutely, you will be able to withdraw your winnings at any time.
The bonus conditions are a bit whimsical for beginners but with experience, if one takes the time to understand them well, they can be interesting. See you soon!
Hello again, so my starting bet was €15 so I got a bonus of €15 but that means I have to make a transfer of €900 before I can withdraw my winnings, right?
Sincerely
If you deposit €15 and receive a €15 bonus (with a wagering requirement of 30x applied to the bonus), you will need to wager 15 * 30, which is €450. You should not make a transfer but rather place bets. Either you lose your €30 and everything is cancelled, or you continue playing and have to accumulate a total of €450 in bets to unlock the withdrawal of your winnings. Therefore, you do not need to make an additional transfer. If this is not clear to you, feel free to contact online casino support for more details.
Hello I am very happy
With unique casino
But too bad that the maximum withdrawal is just 1500€ Also wait a week to make a new withdrawal
But hey, I invite you to visit this great online casino, very serious with super attentive people in chat for customers
Thanks to all the team
Michel, Eric, Philippe, Pamela…….
Hello, thank you for sharing your feedback. When you see a casino implementing a withdrawal limit (weekly or monthly), it's a blessing in disguise. This allows the casino to ensure they don't get caught in a situation where multiple big winners occur within a short period of time. This could ultimately be a problem for all players. By implementing a limit (which of course can be increased frequently by becoming a VIP), it still ensures good service while avoiding this scenario. The monthly limit of €6,000 is a good compromise for an average player, and it's better to have a limit than a casino closing its doors and not honoring players' winnings! Keep going, have fun, and most importantly, good luck with your winnings! 🙂
? cool
Hello, this is the first time that I have registered for a unique online gaming site and it is serious and reliable at the deposit and withdrawal levels and above all secure, cordially Lionel
Hello super online casino, serious, reliable, they always answered my questions quickly and professionally, I won a big prize and my withdrawals are processed every week, quickly, the only downside is that despite my VIP GOLD status, withdrawals remain unchanged at 1500 euros per week when I should be able to withdraw more.
Great team that I thank, with a special mention to my manager Grégory who is always there for me, and Elise from the financial department who is truly amazing!!!
Hello, thank you for your feedback. However, we invite you to maintain polite communication and not hesitate to occasionally ask specifically for an increase in withdrawal limits. When you are a VIP, the rules and benefits are not "strict" and are often adapted to the players' profiles in most online casinos. From time to time, you can submit your request to them 🙂
This game is very good but a question remains in my head, living with my parents I do not have a housing bill in my name, what can I do then?
Hello, generally you can have another proof of address in your name. If you live with your parents, then your tax residence is with them. For example, you will have your income tax declaration at their address but in your name. Otherwise, it is possible to see if you simply have a bill for your mobile phone! (or even an insurance bill if you have a car, bank statement, etc.). The easiest way is to contact the Unique team and ask them which documents they will accept in this situation. Good luck!
hello I am not reassured to give the copy of my double-sided cb card??????
Hello, requesting a copy of a bank card that was used to make a deposit is a common practice. However, to avoid any security issues, all you need to do is hide, for example, the last 4 numbers of your card on the front, as well as the Cryptogram on the back. A small piece of cardboard and tape will do the job! Good luck and have fun.
ultra fast withdrawal. very good casino. good manager. so far no problems
Good morning,
I'm vip gold and I won a big win. I would like to withdraw quickly but the limit these 1500euro per week.
Hello, we are delighted for your win! Do not hesitate to contact Unique Casino support. The withdrawal limit of €1500 per week is the default limit. It increases based on the VIP level, in this case, feel free to contact Unique Casino support to find out your limit (and even to know what needs to be done to reach the next level). Enjoy your win 🙂
bj me I do not find normal 60eur of expenses with the 4 withdrawals on the month
15€ for a withdrawal is in the average fee for bank transfers. However, these fees can be reduced if your VIP status increases!
no more access to the site since this morning … probably a new address …. if you have it that would be great 😉 thank you very much
Yes it can happen and generally the Unique site changes its link quickly. We have an automatic change as soon as it is available. Just click on the link " Visit the casino (big green button) located on this page to always be redirected to the right link! Best wishes.
Hello everyone, I won a big prize and I sent all my documents except it's been 3 days that I've been waiting and I made a withdrawal of €1500. The thing is, on the support, I asked when it would be accepted and they told me they would contact the financial service? Could you please tell me if I will really receive my winnings? Thank you for your help.
Hello, Congratulations on your win! Unique Casino is one of the reputable brands that pay out winners. However, like any serious casino, they will not pay if you have not adhered to the bonus terms and conditions. If you have met the requirements and have submitted the correct documents, there is no reason not to be paid (please note that for a large win, it may not be paid all at once and will be limited to several thousand euros per week depending on your VIP status). Additionally, during the first withdrawal, it is normal for it to take more than one business week to verify all your documents. With the current confinement, there is an increase in online gaming worldwide, so the services may take slightly longer than usual. Simply contact them politely every 3 to 5 days via chat, email, or phone to inquire about the status of your case. Good luck!
Hello how do I make a withdrawal on unique casino
Hello, when you are logged into your account, simply go to the "Withdrawal" section and follow the instructions. If you want information and assistance, you can contact support to be guided through this process (for example, the minimum withdrawal amount is €100). Enjoy your winnings!
honest and correct supercasio
Hello, I have activated the bonuses on my first deposit, but when I try to withdraw, it asks for documents. Do you know if there is another way to withdraw the money, or should I just wait? Thank you.
Hello, yes, in order to make an initial withdrawal on an online gambling operator, it will always be necessary to prove one's identity, regardless of the payment method used (if an operator does not ask you for anything... it would be a site to avoid because it would not comply with the instructions of a gaming license).
ok ok great thank you for your answer do you know if it takes time for them to validate?
This is quite variable. Each brand has their own deadlines, for example based on the current number of winners. And especially during this confinement period, there are a lot more online players and in theory, the delays can be a bit longer. According to our past experiences, if all documents are valid, it takes an average of 1 business week on Unique.
ok great thank you have a nice day
Good morning,
When we are VIP do we receive bonuses every day?
Hello, there are 7 VIP levels on Unique Casino. Everything depends on your level! To find out how it works, just click on "VIP" from the main menu of this brand, you will have the advantages explained for each level and feel free to get in touch with them to learn more about it. Good luck!
hello, i have a question
to be able to withdraw we are obliged to send our identity card, passport and driving license?
Hello, it is not necessary to send multiple documents to prove your identity. Usually, one document is sufficient. And often the most recommended format is a photo (using a smartphone) of, for example, a passport where all 4 visible edges of the document can be seen in the photo. You will also need to add a document to prove your residence and a document to prove that you are the owner of the payment method used. This is the standard minimum for the majority of casinos. Good luck!
Hello, I have a little problem with the withdrawal.
That is to say that when I enter the information in the IBAN box, I am automatically put RE instead of FR. I think I know where the problem comes from
When I registered I put that I lived in Reunion, how can I change the country of my residence?
Because by going to my profile I can't do it thank you
Hello, just contact Unique Casino support. They are available by email, chat or phone (which would be the fastest)! Best wishes.
Hello, thank you for answering me quickly.
Here I have already contacted them for the change of my IBAN but no news knowing that they have already responded to my documents which have been approved, now I would like to withdraw my money.
I had an advisor on chat who told me that it wouldn't change anything if the IBAN is labeled RE instead of FR.
HMM it puts me in doubt in any case I don't have an answer to this problem from the service.
Can you advise me please, thank you.
Hello, we are not experts in banks, but by consulting some websites (like https://fr.iban.com/structure), we can see that "FR" also includes the overseas countries and territories. On other websites, it is indeed indicated that the IBAN can start with FR or RE (or for example MQ or FR for Martinique, etc.). It is therefore possible that this case is automatically handled by the banks. However, you may just need to ask your bank if inserting an IBAN that starts with FR (or vice versa, RE) into a partner's system will automatically redirect the payment to your account. A phone call will reassure you on this matter and help you make the right decision :)
Thanks again for this answer, keep up the good work.
I'm grateful to you
THANKS ! With pleasure if we can be useful 🙂
Hello again so my bank has no information on it
It makes me even more in doubt, I don't know what to do anymore.
Could you contact the casino service to find out more please
Bizarre for a bank because many websites talk about a logic that goes in the direction of a casino (FR and codes of the overseas departments and territories mixed up... which is rather logical upon reflection). And it is up to them to give you confirmation, and nobody else! We cannot get in touch with the casino because you should not trust a third party for all your financial transactions (even if we were to make the effort, you should not believe us and only believe the casino with whom you have a connection).
You can reach them through chat, contact form, and telephone. If you have any doubts despite their answers, the right approach would be to make the smallest withdrawal possible. If you see that the withdrawal has gone well, then you can be reassured for your future withdrawals 😉 Sorry I couldn't be more helpful!
Ok thank you I will do that I understand thank you again see you soon I will keep you posted
Yes do not hesitate!
Hello, I am writing to give you my feedback.
Here is the service to process my file on 06/24/20
They validated my under the 25/06/20
And I got them in my account today
I would like to thank the entire team of unique casino for the speed and I would like to thank you for your advice
In conclusion it is a reliable casino
Good continuation to all
Great ! Thank you for the feedback and enjoy your winnings 🙂
How to make a withdrawal (put the money in my bank account)
The procedure for withdrawing on an online casino is almost always explained in the "Help" section. Basically, if it's your first withdrawal, in most cases you need to go to the "Bank" section of your account and make a withdrawal request. At that moment, you will be asked for documents to validate a file and prove your identity, and once approved, all future withdrawals will be quick. However, if you are a beginner, know that often we use a bonus (even without knowing it) and therefore if we make a withdrawal request WITHOUT having respected a condition, the winnings can be cancelled. While it may be possible to continue playing and meet the conditions for being able to withdraw and enjoy your winnings. It is ideal to contact the casino. The Unique Casino brand can be reached by phone in addition to a chat, don't hesitate to contact them before doing anything. Good continuation!
Good morning
Why ask me for my identity card and my bank card in photo to be able to make the withdrawal?
Thank you
Good morning,
Any website related to gambling must ensure to check the identity and method for depositing/withdrawing money. This is a requirement that comes from a gaming license and it aims to prevent money laundering (first and foremost) as well as to ensure your payment.
This is a standard procedure (know your customer) at all casinos or gambling websites in general. It is, of course, necessary to hide some numbers on the copy of the credit card to make it unusable while justifying its possession.
Good luck!
Grosssssssssseeeeeeeee scam don't let yourself be fooled I created 3 accounts with a deposit of 50 euros each time then the website tells me that my email address and password are not correct, so it is impossible to retrieve my money. Stop believing everything they say.
Hello, it is strictly forbidden to create multiple accounts on most online casinos. As soon as it is detected, your accounts will be closed immediately. This practice is usually clearly stated in the terms and conditions of use of online casinos, and therefore they did not simply confiscate your deposits for their own pleasure (or scam), as you can imagine that a casino always prefers to have a loyal customer. They had to do it to prevent abuse and potential fraudulent use. Please, in the future, refrain from creating multiple accounts on the same online casino brand and everything will go smoothly :) Good luck!
Hello, the casino is great, I have never been disappointed with the games offered, all my withdrawals have been processed. However, I am currently blocked at the maximum withdrawal limit of 1500€ per week. I have won a big amount and I have 3500€ saved up, which I cannot withdraw. What should I do? Should I wait until I can make withdrawals again? Is there any risk of losing the money if it remains in my player account? Thank you!
Hello, there is no risk of losing the money if it stays in your player account. If the winnings were earned by complying with the bonus conditions, they are yours! However, you can only request a withdrawal of €1,500 per week. You do have the right to contact support to know your VIP status and find out (if you have played a lot on this brand) if it is possible to become a more important VIP to increase this withdrawal limit.
Last tip, it is better not to play on this brand anymore (and play elsewhere in the meantime) to withdraw your winnings without reinvesting them. Even if you are fully free to do so, it may be interesting to take advantage of it!
Good luck
I play regularly on this site I am not disappointed
Vanessa very nice… only downside when you win you have to wait 7 days for a new withdrawal if it is processed within 24 hours
Otherwise great
Good morning.
I got slot machine free spins (20), with which I won €12. (Bonus)
I made them grow to the point of reaching the 100% bonus requirement.
At the moment I am at 540€ in earnings.
Do you think the casino will pay me?!
I alternate slot machine, roulette .. well here it is.
Thank you for your response.
Matthew
Good morning,
In your situation, it is important to contact support before requesting any withdrawals. And also, not to wait too long in winnings to do so! The casino pays if you have respected the terms and conditions. It is also important to be careful because winnings from a free bonus may be capped (even if you have respected the wagering). Furthermore, for many casinos, table games are not games that meet a 100% rate to eliminate the wagering. Juggling between slots and table games can be a bit misleading. The ideal is to have a complete assessment of your situation with support and to carefully review these rules to know if you can request a withdrawal. If yes, then you can validate your file and enjoy your winnings 🙂
hello the casino asks for a photo of the credit card and a bank account statement is this normal?
Hello, yes it is perfectly normal, and in fact it proves the seriousness of a brand (which respects the recommendations of its gaming license). You should be alarmed if you are not asked to verify your identity to validate your file during the first withdrawal.
On the other hand, they must have informed you that a photo of the credit card is required, but you need to conceal, for example, the 8 numbers in the middle for security purposes, while still being able to prove that it is indeed the payment method you used to make a deposit.
Good luck!
Good morning
I've been playing on unique for 1 year and received two payments 🙂
On the other hand, I have a series of big gains, of course, I know it's 1500 weeks.
On the other hand, I find it strange to receive so much 8500 euros in such a short time.
I hope to get paid :/
Hello and congratulations on your win! If you have followed the bonus terms (if you have used any), you will of course be paid. Withdrawal limits may be increased based on your history (whether you are a VIP/loyal player or not)! Good luck and enjoy 🙂
good evening thanks
first withdrawal paid .
one thing does anyone know why unique lost games or editor example yggdrasil?
There is often a legal question behind the appearance or disappearance of games. It may happen that a software is no longer allowed to offer its games to residents of a particular country. This depends on its gaming license, and conversely, by acquiring new licenses, a publisher can conquer new markets. Online casinos may not have a say in this matter. There is no need to worry either, generally when a casino has lost a major brand (for a particular market), it arranges new collaborations in order to have an attractive and competitive game library!
Thank you for your answer because it makes me weird all of a sudden … almost 100 games less anyway
Good morning,
I made a request for withdrawal of winnings on 29/10/2020. I have not received the transfer to my account because apparently I need to send a copy of my credit card. So today I just registered the copy of my credit card on my Unique Casino account; so I wanted to know after sending the copy of my credit card, when will I receive the transfer to my account?
Hello, yes it is always necessary to prove the payment method used, so you must send a copy of the credit card (hiding the numbers of course). In theory, it takes an average of 2 to 3 business days to verify the documents. Depending on certain periods and certain brands, it can take more than a week of business days. Once it is approved, withdrawals are then processed more quickly (1 to 2 days in most cases). But feel free to contact Unique's support directly for a more precise response!
Thank you for your reply.
I have already sent a copy of my debit card without hiding the numbers, will there be a risk of fraud regarding my card with Unique casino? Should I cancel this shipment and send them my debit card again, hiding the numbers?
If you have already sent it, we can say that it is too late. But there is no risk with this brand which is reliable. For the next time, you will know what to do. Moreover, considering your email address, if you are a resident, then theoretically in your bank card package there is an insurance and therefore if one day you become a victim of credit card fraud, you will be reimbursed at worst. See you soon!
Thank you for your response, I hope to receive my transfer by next week. Oh soon!
Hello honestly whether it's Unique, Vegas Plus or Ma Chance, these are very reliable sites. I recommend without any problem, they have always been honest with me and good payers. The agents are top notch like Philippe, Vanessa, Vera, Samantha, and so on. But to end it all as they say, the best for last, Arnaud and Stella.
Hello, I deposited money with a virtual number so that does not have the same as on my credit card.
Is this going to cause a problem?
Good morning,
This can indeed pose a problem, at the very least delay the acceptance of your application, as it is important to be able to prove the payment method used. Before continuing to play and requesting a first withdrawal, we strongly encourage you to contact Unique support immediately and provide them with all the details. If you have used a "virtual card" but can prove ownership (in the past), that could work. You may need to request a document from the company that provided you with this virtual number to attest to this. Good luck!
Hello family, I made a deposit of 100 euros and received a 100 euro bonus. I lost my 100 euros, but I won with the bonus, and now my account is at 300 euros. The question is, can I withdraw the winnings from the bonus? Thank you.
Regarding this type of questions, we ALWAYS invite you to directly consult the support of the casino in question. They will be strictly the only competent ones to tell you whether or not you have followed the rules and can request a withdrawal. Because if that is not the case, and you trust an internet source and request a withdrawal too soon, you could see your winnings canceled. Casino supports are there for that, do not hesitate to ask them and establish a professional and courteous contact with them... sometimes you may even receive gifts :)
Good morning,
Is it normal for a withdrawal that they ask me for a front / back of my credit card as well as my identity card and proof of address?
Hello, yes we have already answered this question several times. All online casinos must verify the payment method used to make deposits, which is actually proof of a serious casino that respects the conditions of its license. Of course, you should always hide some credit card numbers (they will tell you precisely which ones). Whether it's on Unique or another platform, you will always need to have your identity, residence, and payment method verified! Good luck with your gaming 🙂
Hello everyone, I am giving my opinion on Unique Casino. It is the best casino, very reliable and efficient. I have been playing regularly on this casino site for 3 years. I have won 2 times 1500 euros and within 24 hours, I received my winnings in my Unique Casino and Vags Plus Casino bank account. They are trustworthy and pay without any problems. I highly recommend it, it's very safe.
No one you can withdraw only €1500 per week if you win big and you want to buy a car it's not right away because the maximum withdrawal and €1500 per week is deguellase
Hello, there are indeed very old online casinos that have no withdrawal limit. But almost all other casinos still have a withdrawal limit. This mainly avoids being stuck in a possible accumulation of big winnings, which would jeopardize the payment of all other players. In a sense, it's not that the casino doesn't want to pay the winners, it's just that it prefers to protect all of its players and therefore you as well.
However, be aware that this limit, in the majority of cases, is always higher according to your VIP status. Do not hesitate to contact the support in question! Happy holiday season 🙂
Hello I did my first retreat on 12/23/2020 I just want to know when it will happen, thank you
Hello, congratulations on your win! When you first request a withdrawal, a casino will theoretically get back to you to ask for a list of documents related to your situation. Then, once all the documents are submitted, it takes between 3 to 5 business days (on average in the market) and this operation is only done once. Then, if it's approved, a withdrawal is processed between 1 and 3 business days. The casino mainly checks if you have complied with the bonus conditions. If it's approved, the payment can be almost real-time afterwards (if you use an electronic solution) or it may take another 3 to 5 business days (for example, for a bank transfer). Please note that during Christmas time... the times will inevitably be extended! Good luck!
Hello, I wanted to know if they only ask me for: ID card / Passport / Driving license (front side) and proof of address, as I see in other comments that they asked for a photo of the credit card, but they don't ask me for it! Is this normal?
Hello, it also depends on your deposit method used (if you have indeed used a bank card that needs to be verified). This may also be requested at the next step! But don't worry 🙂
Hello, I would like to know if the documents I sent to make the withdrawals know if they are validated or not? (identity card plus, proof of residence)
Hello, we are an independent website and we have no influence on this matter. We only provide our opinion on the experiences and tests we conduct. To get the answer, please contact the customer support of the casino in question, they will respond to you (but logically, once the documents are sent, you can easily expect a wait of 3 to 5 business days). See you soon!
Hello, I have deposited 15€ with a bonus of 10.50€ in addition. Currently, I have 220€ and I would like to make a transfer to my bank account, but they are telling me that my balance is below the minimum authorized amount, which is 100€. I don't understand because I have 220€ on the website.
Hello, everything depends on how much you have "wagered" when using the bonus. Do not hesitate to always contact the support of a casino and ask for confirmation BEFORE officially requesting a withdrawal. Because if a bonus rule has been misunderstood and you request a withdrawal, it triggers a verification by the team of your games and could cancel your winnings. In your case, contact support and they will explain a possibly misunderstood rule! You will know what to do and then request a withdrawal at the right time :)
Hello is the site still active?
Yes !
Hello I wanted to know I had winnings I made a withdrawal, all my documents are validated. I will receive the winnings in my account or is there another step? Thank you
Good evening, once your file is validated by the concerned brand, there is no further step for you to take, the withdrawal will generally take 3 to 5 business days (on average) depending on your withdrawal method. If you have any doubts, do not hesitate to contact support! Enjoy your winnings 🙂
Hello, (I'm new) I read the previous comments and I have a question to clarify a point.
You talked about wagering. I put in 100 euros and received 100 as a bonus. I have a little over 500 euros in my account and I still haven't touched the bonus money. Can I make a withdrawal without taking the wagering into account or should I wait until I reach the required bets up to 3000 euros? Thank you for your response.
Hello, to make sure you comply with the (possibly changing) conditions of a casino, the best thing to do is to ask the support team for explanations to ensure you are doing the right things! But be careful, make sure you have met the wagering and/or conditions BEFORE requesting a withdrawal, otherwise the winnings will be cancelled and there is no turning back.
Good morning
I sent the documents that had to be sent except that the invoice is in my mother's name and I have my father's name
Will the document still be validated?
Hello, it is possible that this may cause a delay in the processing of your application (or you will need to request a proxy from your parents). It is always advisable to only provide invoices in your own name (such as a telephone bill). We cannot provide you with an absolute answer here. Here we only provide opinions, you need to contact Unique Casino support to ensure the processing of your application. They will probably find a solution 🙂
hello I would like to know if this quote is reliable please
It is reliable in the sense that it has a gaming license and pays out winners who comply with their bonus terms. It is up to you to find out if you are allowed to play in your country of residence! And of course, be of legal age 🙂
Hello, I won 10,000 euros with a deposit of 150. Can I withdraw it all, or not? Because I spoke in the chat and they told me I am entitled to only 3000 euros, as I can only win 20 times my deposit. Is it possible? I really need help.
Hello, yes it is possible. Each casino brand establishes bonus terms and conditions. Not reading them exposes you almost every time to having your winnings confiscated! We can never repeat it enough! The bonuses offered are almost always subject to conditions (such as a maximum amount of winnings, wagering requirements, or a maximum bet that should never be exceeded). The best help to date for you is to consult the bonus terms and conditions, which are always listed on the site. And you can ask for explanations from customer support if any terms are new to you!
If we have one piece of advice to give you, do NOT request a withdrawal right away until you are sure you have followed all the rules. It is when you request the withdrawal that the conditions will be checked. And if everything is in order, then we wish you to enjoy your winnings 🙂 See you soon!
Hello, I have a question, let's say I make a deposit of €300. Would there be an amount (earnings) not to be exceeded?
Thank you
Hello, for this kind of questions, we invite you to take the responsibility to read and understand the bonus terms which are always explained on the website in question. This is a guarantee for you to do the right thing in order to be able to withdraw. If you did not understand a rule, feel free to contact the support team who will help you! Keep going!
Hello I am 18 years old and I live with my parents. Where can I find proof of residence?
Good evening, you must contact the support to find out in your case which documents they can accept. This could be a mobile phone bill, bank statement, etc.
hello I wanted to know first of all if the unique casino site is a reliable site. I do not want to send my documents if I am not sure.
Hello, this brand of casino has followed its rules for years. They pay the winners who comply with the bonus terms and conditions, and to this day, we have not heard of any security issues on our end. So, we can say that they are reliable, but in any case, do not send a complete copy of your bank card (for example, hide the 8 middle numbers)!
Me. I play on unique and my chance casino
And I have never had any problems with my withdrawals as long as the documents are up to date. The regret is the x30 bonuses, that's too much. And also, I used to play a machine with a 96% probability, which has now decreased to 94%.
Yes it is a reliable site for sending documents and what is to pay also that said I really have a doubt about the machines if they are not rigged.
Hello, it is normal to have periods of doubt, especially if there are times when we earn less. However, it is extremely rare for casino brands to use fake games. This is quickly detected by players and has happened very rarely over the years. Let's be clear, we are talking about reputable and established brands. On a new site without a track record or knowledge of the gaming license or team, the risk is higher. But on all official brands, it is strictly impossible for casinos to modify the outcome of games of chance. Nowadays, and for many years, casino software is independent entities that create games, have them audited to comply with gaming licenses, and offer them to casino aggregators without these latter or the casinos being able to modify the game's "code".
Good morning,
If I make a deposit of €200 can I withdraw them automatically after making the deposit without having to play?
Hello, if you haven't played a single cent or accepted any bonuses, and you have successfully verified your account, it is possible for the team to accept your withdrawal request. Please contact the team before playing any games, and they will respond promptly regarding your case.
Reliable website
Too bad we can't make a withdrawal of more than 1500
If you win more you have to wait for the 1500 to be credited
And started again linked withdrawal
only downside
yes it's true and I find it useless on their part and inadmissible!!!
The minimum must be 5000th per week!!!!
Hello, all online casinos have withdrawal limits. This is a form of protection and this limit is often based on your VIP status. However, it is understandable (and frustrating for those who have won a significant jackpot) and it is recommended to also consider this criteria when choosing your online casino!
I really like unique casino I strongly advise you to play at this casino the only small problem is now they have put a requirement on bonuses and it is very long
How a bonus requirement I would like to understand
Hello, bonuses almost always require complying with conditions. These conditions (which can be wagering requirements, or not exceeding a maximum bet) are always indicated on the respective website. It is necessary to adhere to them when using a bonus, otherwise, when you request a withdrawal, the online casino will analyze your games and may cancel your winnings.
Good evening, I just won €82,000 If I can only collect €1,500 a week, I'll never get by 🤦♂️
Congratulations on your win! The withdrawal limits are not hidden and are designed to ensure the "bank" for all players (for example, if too many jackpots were won in a short period of time, a casino needs to be able to manage them well). However, the margin is comfortable, and that's why to encourage players to stay loyal to their brands and become VIP, the limits become higher. So if you continue to play, you can discuss with them the conditions to have higher limits. Otherwise, indeed, you will need to be patient to withdraw the entire amount of your winnings! Your comment may help those who are just starting out and are unaware that the majority of online casinos impose withdrawal limits. Good luck!
Hello, I just realized the rules. Regarding the bonuses, I thought it was free money. Unfortunately, I noticed on the Wiem Unique application that there was a €15 deposit and a bonus box next to the cash register. It also states that the wagering requirement is 0%. I contacted customer service and they replied that I have to wait until the wagering requirement of 100% is met. I asked what the rule is and they told me to play on slot machines. I said I don't like slot machines, I only play on real live blackjack tables. In your opinion, how can I recover this bonus money, knowing that I have earned a total of over €600 in monthly bonuses and currently have €963. My bonus balance is currently at €960. Thank you in advance for your help.
Hello, yes indeed, once a bonus has been started, it is no longer possible to cancel it and you must comply with the rules. In most casinos, wagering conditions (known as wagering) are almost exclusively on slot machines. We invite you to carefully read all the rules of the bonus that has been triggered. Sometimes it is still possible to fulfill the conditions (but it can take longer) on other types of games. But if in your case you have the obligation in a sense to play slot machines (knowing that once the conditions have been met, you will almost always have to ask for the bonuses to be removed when you make a deposit on an online casino), it would be rather good to be relevant in the choice of slot machines. It is necessary to privilege those which will have a low volatility and those which will have a strong RTP (redistribution rate), and without progressive jackpot. Low volatility to frequently have small wins and avoid being in too big a dip of "no win", high RTP because there you are going to play to just fulfill the wagering conditions, so choose games that give back a maximum and without jackpot progressive because if you don't want to win that big amount, there will be a small "tax" that will be continuously taken to feed the pot.
Good luck!
I have a problem with sending the sms for the verification to finalize the conditions but it does not work I cannot get the sms.
Hello, you must contact the team of this brand. We are only an independent site and we cannot help you more!