- Team Rating
- Player Rating: 3.8 (580 votes)
Features of MaChance
| 🎰 Name: | My luck |
| ⚖️ License: | Curacao |
| ⭐️ Team rating: | 8.9 / 10 |
| 🎁 Welcome bonus: | 2500 € |
| 🎦 Live Dealers: | Yes |
| 📱 Mobile-friendly: | Yes |
| 🇬🇧 Casino in French language: | Yes |
| 📥 No Download Casino: | Yes |
| Payment methods: |
Visa, Mastercard, Skrill, Neteller, Bitcoin, PaysafeCard, ePro, Cashlib, ecoPayz, Sofort
|
| Casino software: |
Betsoft, Yggdrasil Gaming, Playson, Play'N Go, Pragmatic Play, Spinomenal, Vivo Gaming, Tom Horn, Booming Games, Lucky Streak, Rival
|
MaChance online casino bonuses
Description
Summary
Today we are going to give you our opinion on MaChance Casino . This is a young online casino that is published by the same company that owns the excellent Single Casino . We know this team well because we have been following it for several years. They decided to create a new brand to continue to bring their know-how.
Presentation of MyChance
Released in 2018 and as we just said, MaChance is managed by a team that already masters the field The marketing approach is of course different, and this casino will therefore target different player profiles. With a gaming license in Curaçao (you can verify the validity of the license by clicking on the "Curaçao Gaming" logo located at the bottom center of the site) and operating with a company registered in England, the team is French-speaking and will be able to assist French-speaking players with excellence.
Graphics and ergonomics
The graphic structure is more or less the same as a whole, which can be seen by comparing the two sites, as there is no reason to change a winning formula. The graphics are therefore just as well-crafted. Attracting players by offering them an efficient and pleasant site Always been a priority for the team running the site. The ergonomics are still as ingenious and to the point, and the tab system to find the different games is still welcome. However, we could have appreciated a more precise filtering system, for example to filter games by software. This information can be found by hovering over each game.
Payment methods
Here there are no major differences, the standards are respected. Therefore, we find: Visa, Mastercard, Maestro, PaysafeCard, ePro, Bitcoin, CashLib, Skrill, Neteller, ecoPayz, Sofort, and bank transfer. It is interesting to be able to filter the available payment methods according to your country of residence on the website. 
you can note that it already accepts the cryptocurrency "Bitcoin", which is a good point for the future or for people who already use this type of virtual currency. For us, we mainly test casinos with Neteller and Skrill, which remain our two favorite methods. Always fast, secure, and suitable for the online gaming market... nothing to complain about! On Ma Chance Casino, it will be essential to have your file validated properly during your first withdrawal request. You will need to strictly follow the format of the requested documents, and once you are validated, withdrawals will be processed within 24 hours , then depending on the chosen payment method, you will receive the money between 1 and 3 days. The default withdrawal limits are set at €1,000 but increase according to your VIP level.
Customer Support
Customer support is perfectly French-speaking. It is accessible in particular on the "live chat" available on the website. It is open from Monday to Saturday from 9am to 1am. Alternatively, you can always send an email to the following address: [email protected] , nous avons traité avec succès de nombreux problèmes grâce à cette méthode de communication. Nous sommes là pour vous aider ! the team has always answered us a et a successfully handled all requests.
Bonuses, promotions and VIP program on Ma Chance
We are going to get to the heart of the matter with the most important points. The bonuses and various promotional offers drastically change the game from one online casino to another. Here's everything you need to know about this.
Welcome bonus and exclusive no deposit bonus
Due to the fact that we know this team well and have a close connection with them, we have openly requested to have an exclusive bonus for our visitors. This means that by discovering Ma Chance Casino through our site, you will be entitled to a special bonus. exclusive €10 bonus for free That is to say, a bonus that is not available if you consult the website directly. This is a no deposit bonus, meaning that all you have to do is create an account and automatically receive €10 in real money! There is no limit to the winnings earned, just make a deposit of at least €20, have your application validated, and you can withdraw your winnings. The welcome bonus is very generous, with a bonus of €2500 and a maximum of 150%, plus 100 free spins.
So you can first take advantage of the exclusive €10 no deposit bonus and if you like this casino, you can make a deposit according to the offer that suits you, and thus become one of the loyal members of MaChance. Note that after your first deposit you will also have 100 free spins offered!
Recurring promotions
Like any good casino worthy of its name, you will find recurring promotions that greatly enhance your enjoyment and your "mathematical return". This means that for the same amount of money you have invested in gambling, you will be offered more or less money. Here are these promotions:
- Bonus Wheel as MaChance offers you a bonus without any deposit, you just have to spin the bonus wheel to find out the bonus that will be assigned to you. It is possible to spin it once a day and the bonus ranges from 25% to 100%!
- Refund This offer is valid up to €100 (depending on your VIP level) and as the name suggests, it is a Cashback offer, where your losses will be refunded up to the amount defined by your VIP level, which we will see together in the next paragraph.
- Bonus on all deposits : if you do not use the bonus wheel, depending on your VIP level you will have a bonus on all deposits.
These bonuses are easy to understand and use, and all the conditions are clearly explained on the website. It should be noted that the wagering requirement is 90, which is slightly higher than the market average, but it offers bonuses on every deposit to compensate for this. If you have any doubts about how the bonuses work and the conditions to be met, it is necessary to ask the live chat for clarification.
VIP program
Becoming a VIP at MaChance Casino proves to be advantageous. It is tailor-made to reward loyal players across 7 tiers:
- Bronze : Special promotions,
- Chromium : 5% bonus on every deposit, special VIP promotions, free spins on new games and birthday bonuses,
- Silver : 10% bonus on every deposit, VIP manager and all benefits of the Chrome level,
- Gold : 15% bonus on every deposit, faster withdrawals and all the advantages of the Silver level,
- Platinum : 20% bonus on every deposit, higher deposit limits and all Gold level benefits,
- Diamond : 25% bonus on every deposit and all benefits of the Platinum level,
- Red Diamond : 30% bonus on every deposit and all Diamond level benefits.
Of course, every day it can be more interesting to spin the bonus wheel for a more interesting bonus!
Casino software and games
If you compare the 2 sites, Unique Casino and MaChance, you will see in the bottom of the site that they use the same software. This is for several reasons. First, the partnerships are already established and stable over time, but also they can reintegrate them perfectly and without bugs. The choice is very wise because they have appealed to reliable values while adding some live games. We therefore find the following software: Betsoft , playson , Play'N Go , Pragmatic Play Spinomenal, Tom Horn, Booming Games, Rival for table games, slot machines, and other various games. We could have appreciated the addition of NetEnt for their quality and progressive jackpots, or the delightful Quickspin that is always gaining more power, but that is not currently the case, however the current mix is already very, very interesting. 
réservations d'hébergement, veuillez noter que nous disposons de plusieurs options pour répondre à vos besoins. Vous pouvez réserver une chambre d'hôtel dans notre établissement principal, ou vous pouvez opter pour l'une de nos nombreuses locations de vacances qui offrent une plus grande flexibilité.
Si vous choisissez de réserver une chambre d'hôtel, nous vous garantissons un séjour confortable et agréable. Nos chambres sont équipées de tout le nécessaire pour rendre votre séjour des plus agréables : Wi-Fi gratuit, télévision à écran plat, salle de bains privative et bien plus encore.
Si vous préférez une expérience plus indépendante, nous vous recommandons de jeter un coup d'œil à nos locations de vacances. Nous proposons une large gamme de propriétés, allant des appartements modernes en centre-ville aux maisons de vacances plus isolées près de la plage ou de la montagne.
Quel que soit votre choix, notre équipe se fera un plaisir de vous aider à trouver l'hébergement qui répond le mieux à vos besoins. N'hésitez pas à nous contacter pour plus d'informations ou pour effectuer une réservation. Nous sommes impatients de vous accueillir lors de votre prochain séjour. live games with live dealers you can find the software Vivo Gaming et Lucky Streak. Currently, there are only 5 live games, but we know from the team that more games will be added. The choice of games focuses on the most popular games, with a mix of new games, for a current total of over 400 casino games Here are the flagship games that we will find:
- Betsoft : The Slotfather II , European Roulette , Sin City Nights, Ogre Empire , Tiger's Claw , Sugar Pop 2 , Stampede .
- playson : Claws vs. Paws , Kingdom of the Sun: Golden Age , Legend of Cleopatra , Crystal Land, Viking Gods Thor & Loki .
- Play'N Go : Imperial Opera , hugo 2 , Planet Fortune , Fu Er Dai , Prosperity Palace , Moon Princess, viking runecraft , Big Win Cat .
- Booming Games : Wild Pride, Baby Bloomers, Doublin Gold , Paris Nights, Romeo.
All games (except those live) are accessible without registration in demo play, which of course allows you to fully understand the rules before playing for real money. 
Conclusion and opinion on MaChance Casino
In conclusion, this casino has serious assets to register among the good casinos on the market. MaChance Casino is managed by an experienced team and the offer as a whole is competitive. There are a few small defects that we hope will be smoothened in the future, but we will mainly remember the sharp marketing with a well-optimized VIP program. This online casino is therefore aimed more at loyal players who are looking for a quality casino while being pampered. The rewards are numerous and the bonuses are present on all deposits... needless to say, this cannot be compared to a land-based casino. Our final opinion on MaChance is conclusive and positive, our tests have been successfully passed and it should provide you with lasting pleasure in a climate of trust.
Pros and cons
- Experienced team
- Fast payment management
- Bonus with every deposit!
- Well-constructed VIP program
- Not enough live games
- Wagering a bit high
- Lack NetEnt, Quickspin or Yggdrasil
Did you like this online casino? Share it: 
Hello cb of time do you have to wait to get the payment because I have been asking for them since 5.10.18 and still no news.
Thank you
Hello Sophie, if this is your first payment, it is normal for it to take some time (from 1 to several weeks, depending on the casinos) as it is important for them to validate your identity. Subsequent payments will be much faster. We advise you to be patient and contact them once a week to find out the progress. If you have not heard back in several weeks, feel free to ask us for assistance and we will see if we can help by contacting support. Best regards!
Well-designed platform, and a great selection of games. However, when it comes to making a withdrawal, what a hassle!! I understand that the first one might take some time, but this is excessive. A casino to avoid for "big" players.
Recurring problem with the VIP status, which does not evolve according to the stakes. Program completely lacking in transparency.
To avoid.
For me, I was happy with this game and when I see that you win 90€, we take everything back and if you bet 1€ and you get less than bets at 20 cents, this is not fair and I think there is a serious problem.
And I find that cash back gifts and bonuses are not fair
Serious casino and very attentive customer service. I have been playing on Machance for a few months and I am very satisfied. Personally, my documents were validated within 15 days and everything is in order. The games library is nice and Playngo is available, which I love. A special mention to the manager, Mr. Philippe, who is very understanding and always pleasant.
Hello, here is my initial deposit of 100 euros and I received a fantastic 100% bonus! But now, I have won 3700 euros, and when I check my balance, it shows 3700. However, in my account, my balance is 0 and my bonus funds show 3700 euros. Can you please explain why this is happening?
Hello, thank you for your message. We have requested an explanation from the support team regarding your situation, and we have a person in direct contact with support (who speaks English). Their response is as follows:
It is also important to understand that when you play with money that comes from a bonus, there is a wagering requirement (WR) that applies. This means that you need to play the amount of the bonus a certain number of times before any winnings can be withdrawn. It seems that you did not wager enough to be able to withdraw your first big win quickly (unfortunately), and then you lost the remaining balance in your account. We hope we have been able to clarify this a little for you! Have a nice weekend.
For my part, I am skeptical. I won 1200 euros, but when validating my account, they are asking me for a copy of my credit card, with the security code visible. I have never seen anything like this.
Hello, it is quite common for a merchant to ask for a copy of the credit card used. They do not necessarily ask you to show all the numbers, you just need to hide them and only show, for example, the last 4. Have fun!
Good evening.
I have been registered for a week and I made a deposit of €20, and after playing for some time, I received 20 free spins and was able to win a gain of €300 in the balance column of my account. After requesting a withdrawal, they asked me to send the front and back of my debit card, which I did. Now it's pending. Can you please tell me the timeframe for transferring my winnings?
Other thing with sending my credit card, I forgot to hide the numbers because I was in a hurry.
I hope not to have any problem or fraud.
Yours sincerely.
Good evening, at the moment withdrawals are taking a bit longer. There was the ICE exhibition in London and the casino teams have sometimes been delayed due to these events. We cannot give you a specific timeframe as we are independent from all of this, but we can also contact support to support the request. As for the credit card, it should not be a problem (although it is obviously better to hide a few numbers). There is no data sharing and even in the worst case scenario, please note that your credit card includes insurance. Just check your statements and if you notice any issues, simply open a case with your bank and if you are a resident, the law requires the bank to reimburse the customer within 30 days following the complaint. From experience, this is the case, so there is no real need to worry (no actual loss, at worst it will require a few meetings with your banker). Best regards, Marc
Good morning ,
I hope that Ma Chance Casino is serious about withdrawals (do not delay document verification and payment). No verification is done for deposits, however, this does not really reassure players like me who may think (for deposits, nobody checks as long as the player does not win) valid for any casino. There is only one casino where withdrawals are safe and fast, document verification is done within the day, and payment is made the next day (Wild Sultan). I hope Ma Chance will be part of my second choice in terms of seriousness.
In case of any payment issue on any casino (most of the time payment of winnings), write to the casino regulator to obtain the winnings that they take too long to pay (for all casinos using the Curacao license) [email protected] write in English, a response is assured (already used for a casino and very effective, payment the next day).
Last point to MARC BAUDET who is trying to reassure the player, the fact that the team is at a salon in London and therefore takes time to process winnings does not really concern us. They must pay the winnings quickly just as they instantly take deposits.
Hello, thank you for your feedback. If we have information about a team that can change deadlines, we think it's worth notifying the players. In any company's development, there can be a accumulation of events that can cause delays (here, a trade show plus a sudden international expansion, with brands being victims of their success for the past 2 months), and the purpose of this information is sometimes to be patient and avoid "cracking" by taking an uncourteous attitude by insulting the support staff all the time (which is the case for some players). We also hope that you will receive your winnings quickly!
Good morning
Totally agree
Hello again ,
I don't lie about my payments, I know it will be processed. And in no way do I think badly of this casino, in fact, I see nice improvements especially in the games on it. (We just need a top 10 list of machines that pay and don't pay in real time). I understand the frustration of a player who deposits money, wins, and doesn't get paid, just like a high roller. (This casino is not yet suitable for high rollers. Only 4 withdrawals per week are free for me up to 1500 euros, minimum 100 euros to withdraw (fees if less). 60 euros fees for withdrawals over 4 times per month. The casino is evolving in the right direction.
An experienced player
Clearly, we also understand, it is a human fact, and the mistake would be to go too far, which can "condemn" in a way the ability to recover a gain. We will also write a guide/report to summarize with our experience all the elements to consider to ensure that you are paid by any online casino, regardless of the license and country of residence. See you soon and good luck!
Good morning
How long does it take to process the documents to be provided? I got them 2 days ago. I would like to make a withdrawal but I can't after that..
THANKS.
Cdt.
Hello, generally the processing of a file during a first withdrawal, once you have sent all the documents, takes an average of 2 to 5 business days, but it depends on the brands and also on certain "moments". It may happen that a casino encounters several winners in a short period of time, and in this case it may take 1 to 2 weeks for verification, although this is rare. "Big" players are logically given priority, and it is enough to follow up with them every 2 to 4 days, courteously and relevantly, to know the progress of your file. The phone remains the best method for a quick response! But there is no need to worry, and that is also why it is always interesting to juggle between 2 or 3 casino brands to be patient while having fun elsewhere 🙂
Good morning
Can you give the RIB of another person to have cashed the winnings?
Thank you
Hello, generally it is always best to avoid making a deposit with someone else's payment method, and the same goes for making a withdrawal. This will only slow down the processes (when it is accepted). The condition for withdrawal with someone else's bank account details can only be defined by the casino itself and this is entirely at their discretion, so it is important to ask support BEFORE making your withdrawal request to be sure!
Hello Marc Baudet, (independent or working for the casino I'm not)
Can I leave it to you to find out the status of withdrawals at the end of the week? (for mine and in general) Identity and address have already been processed months ago (the card and the RIB should only be a formality but it is not). To be honest, it's my first withdrawal on this casino (I had a bad feeling about it). It always takes longer the first time (clearly, it's a lack of responsiveness from the casino, we have to say it and be objective. I also play on casino number 1 with the same license and there is no delay. This point will be one of my main criteria to continue playing on it. I'm not going to berate a support that doesn't even respond to emails and the chat takes 4 minutes between each of their responses.
Thanking you
Hello, we are an independent website whose primary goal is to create a collection of free games. All the casinos mentioned on this site (especially those with 5 stars) are notified whenever a comment is posted. I mean ALL casinos, because it is our way of being able to assist players on our level. If it helps, great, if not, it allows us to have information from both parties (a casino and a player) to have an objective position and establish a dynamic ranking over time. We can see how a brand deals with problems and also avoid falling into the game of defamation, which is sometimes completely gratuitous or even comes from competitors. Your comment has been sent to MaChance support. We will keep you informed of their response. Good luck.
Hello again, the MaChance support has responded to your comment. They have informed us that you will be paid by the end of this week, and they apologize for the processing delay. Currently, they are overwhelmed with a high volume of withdrawals.
I think we "can believe them" because indeed, internationally, we have seen this brand and its little brother grow. There has been a rise in players in the past two months. However, we agree that this could have been anticipated, but the important thing remains the final management of the problems and investing in new teams for them. Have fun!
thank you for this reactivity, our messages have crossed or I was talking about that.
here we feel the seriousness it makes me happy, he should pay you for customer relations 😉
If we have been able to help some players in our position, because it is not our role, we are already fully satisfied. In any case, we want to create a website filled with free games and bring together practical information because we are also a team of passionate players! See you soon.
thank you in any case for your support to the players and your reactivity on the forum, yes I is that some casinos do not hesitate to discredit others for free.
I give a piece of advice to new players: send all your documents, ID card front and back, bank cards used front and back (only showing the first 4 and last number, and hiding the last 3 digits on the back), a proof of address less than 3 months old, and the bank information for the payment of your winnings. Wait for all of this to be registered and validated before depositing money (casinos will quickly process the documents if they want you to deposit), thus reducing the waiting time considerably and preventing casinos from finding excuses to pay the players (for less serious casinos that take a long time to process documents).
Do not insult, as Marc Baudet previously said, the support or the chat, as this will only delay the payment (the casino has control over your winnings, so to speak). Most casinos are regulated by licenses, so you will be paid with more or less delayed time, and we will never know why (lack of staff or cash flow, as it remains a business with human beings). This is a good starting point for playing at a casino.
Tonio
Very good advice from you that we validate 100%! Thank you on behalf of the community for sharing your experience 🙂
hello a small return following your message to know where it was withdrawals,
So the documents were validated 5 minutes later by the financial service, but the withdrawal is still pending. I need an explanation for this, as it is the same service that validates the documents and processes the transfers. Sincerely, tonio.
Hello, this is a minimum of 2 business days from when this was approved. With the weekend it pushes the deadlines, I think you should receive your gain Monday or Tuesday!
very good, I registered on magical spin when do you think? I'm not sure if the page is appropriate to talk about it
For us, Magical Spin is a serious team. Part of the team is based in Malta and uses Betconstruct software, which allows for a casino with multiple other software providers, with seamless integration. The offer is competitive in the sense that there are many new games to discover, and the seriousness is there. The ultimate outcome depends on your assessment of their marketing approach with their bonus conditions, and that is for each individual to judge!
bonus without wagering requirements (at least anything exceeding the bonus amount is yours), which makes it really interesting, chat and support provide instant answers. A bestconstruction jackpot (e.g. 100,000 euros paid in one go), but standard slot machines limited to a withdrawal of 750 euros per week. A very nice collection of games. Young and friendly team. A positive first impression for me (I played a little yesterday).
Yes, we follow this team. Previously, they did not have a unconditional welcome bonus and fewer games. But they are progressing and heading towards something very interesting for players! So overall, it's very positive and the trend is good! 🙂 Have a good game!
magical
heuuu I was offered 10€ without deposit
I played I win €450 I was told that I could only take €70 the rest will be canceled
because I played with the bonus of 10€
deposit 20€ to take 50€
About Marc Baudet, positive feedback regarding my withdrawal request has been processed and approved. I can say today that after some concerns, it must be admitted that the payment of my winnings has been approved.
Count 7 days the first time (if you have not provided all the documents). And 24-48 thereafter. Best regards.
Thank you for keeping us informed and glad that you were able to have your winnings validated. In theory, in 2 working days after validation, you will be able to enjoy them 🙂 Good luck in the future as well!
Hello, I can't understand why they want me to send my credit card photo? I don't use mine but my mother's and I asked for a withdrawal
Good morning,
For the request of a first withdrawal, online casinos must verify the payment method used for the initial deposits. They must ensure that you are the rightful owner, and this is often imposed by the authorities that provide gaming licenses in order to prevent money laundering. Online casinos, for several years now, as well as new entities related to money (such as cryptocurrency platforms), require a photo of the card and the owner (often a selfie with the card used).
First thing to know, it is STRONGLY recommended to always use your own credit card (and not one belonging to a friend or a parent). Second thing, there is no issue in sending a photo, just make sure to hide a few card numbers to avoid any risk.
So it's a normal procedure that needs to be followed to validate one's file.
Good game and good luck!
Thank you very much for your help the problem and on I took that of my mother but living in the same place as her would that be a problem? I send everything what he asks me
We cannot speak on behalf of this brand, but we do know that this situation can often lead to delays in processing files. Let's continue to maintain contact with support, and it is quite possible that this may be sufficient. See you soon!
Thank you for your advice one last little problem ducoup everything went away because I don't know what an authorization letter is
It is possible that this is an authorization letter related to the credit card that is not in your name. It is possible that this should be provided by your bank or filled out by the person who holds the credit card and has "authorized" you to use it. The solution is to contact support again and ask precisely what the authorization letter should be (and if it does not need to be provided by your bank, that they can provide you with an example).
It is necessary to worry about it and complete your file perfectly! Patience, courtesy, and rigour, and you will be able to complete all the steps (rest assured, it is always the validation of the file that can be tedious, afterwards the future withdrawals will be faster!). Best regards.
I can continue playing at this casino without fear of not getting paid (I stopped playing since the 11th out of fear, I must admit) and also admit when a casino is honest, thank you anyway for your message to the support team which allowed for faster validation of documents.
You did well to stop playing, because some players request a withdrawal and then continue playing, and request a new bonus and/or cancel the current withdrawal, etc. In short, many elements that only delay the processing of information. Once a withdrawal is requested, patiently wait and for those who have the gambling bug, just juggle with another brand!
For your case, you fell at the "worst" moment with MaChance. They have been experiencing delays (like Unique Casino) for the past 1 and a half to 2 months (for reasons already mentioned). But that is behind us now and they should resume a healthy pace for the years to come! That's great!
marc baudet; hello I received the payment of my luck this morning. have a nice day
Great, we are delighted for you, thank you for the return and enjoy it 🙂 See you soon!
A very serious casino. I have never encountered any malfunction and I have always been paid on time 😉
The support is really very friendly and super responsive! It's especially nice to see agents who speak French. I highly recommend the MaChance casino. And I hope you will have the chance to have the same manager as me, Philippe, he's great!
Hello for my part I no longer have a bank card, and I no longer want it so in case of winning how does it work?
Hello, most online casinos offer bank transfer to transfer your winnings! We still advise you to contact a casino before creating an account, to know in advance if you can make a deposit and withdrawal with the payment method you prefer! See you soon.
Hello, after reading your page, I just opened an account at Machance casino. I asked them for the 10€ exclusive bonus as you indicate, but they told me to check with you. I would have liked to try this casino before making my first deposit. Until now, I used to play at europe777 but never won anything.
Thank you for your response.
Hello, in theory, a no deposit bonus, as we mentioned, is automatically added to your bonus balance after creating an account. We have contacted the team in question and indeed they are making modifications/improvements to this €10 offer.
We can simply offer you to read our review of Unique Casino ( https://free-games.casino/online-casinos/unique-casino.html This is the same team, and the offer is practically the same. You will receive a bonus of 10 € automatically credited to your bonus balance after creating your account (you can click on this link...) https://free-games.casino/ca/unique-casino.html ).
See you soon & have fun!
Hello, I am banned from gambling, but I was able to log in and play on the Machance casino and win over 3000 euros. Will I be paid? I saw that the license is not, but in Curacao. Thank you for the help.
Hello, this casino has an international license and if you have complied with the bonus terms and conditions and fully validated your account, you should indeed be paid. Please note, however, that playing at an online casino as a French resident (for tax purposes) is not yet allowed. So if you have a dispute with an online casino, then you may risk not being paid and have no recourse available. Good luck!
Hello, is the letter received to confirm the account by postal mail decorated on the letter, meaning can one tell that it comes from a gambling game without opening the letter? Thank you.
Hello, when you have questions like this, the best solution is to directly contact the brand in question to ensure you have an up-to-date response. You can go to the main "Help" menu on their website and you will see that you can contact them via chat, email (s[email protected]), or phone (+33 970 739 586). Best regards.
Hello. I have a problem. I just registered (I'm new) and when I want to make a deposit, I can't. It indicates that my credit card is not accepted and that I need to change the payment method or contact customer service.
The customer service has repeatedly told me that I am not using the correct browser and that I should be on Chrome instead of Firefox (even though I am on Chrome).
I have made all the possible settings but nothing to do. My card is still not recognized.
Do you have any other solution to propose (knowing that I only have my credit card to make a deposit)?
Hello, this is indeed a rather rare case! You can imagine that payment providers chosen by large casinos accept almost all credit cards, otherwise there would be a significant loss.
If it doesn't work with another browser, we can also consider that it comes from the bank managing your credit card. Some companies prohibit the use of a card for purchase or use on non-approved sites (such as buying cryptocurrency, which can remain within a completely legal framework but may be refused by your bank). In this case, you would need to ask the bank why a transaction was refused and that it is your decision, that you take the risk with your money to invest where you want.
The other solution would simply be to test on a competing brand, but equally serious and that would fit your profile. Unique Casino, for example, is the big brother of MaChance (it's the same company), but the payment system could be the same and the problem may not be resolved. If you like Cresus with its wagering-free offers, it could be a wise choice to try the experience.
Otherwise, you would have to create an account and use a new payment method that could also be just as competitive for use in gambling games (for example, we are thinking of Neteller or Skrill).
Hoping to have clarified things for you a bit, best of luck in the future!
excellent casino – fast payout, best for me
Hello, I am asked to make a letter of authorization in the documents, what is it please?
Hello, this is most likely a letter to ask your bank for. But when it comes to verifying an account, the best response is to directly contact the support team of the casino in question to get accurate information. Especially since there is a phone number for French-speaking individuals to contact them: +33 9 77 55 95 99. Best of luck!
So what was the clearance letter?
Hello, why is he asking for a copy of our credit? Normally to make a withdrawal we ask for a RIB
Good evening, a bank account number (RIB) is obviously required for a withdrawal by bank transfer, but an online casino (serious) must respect the conditions of its gaming license. Therefore, it must also verify the payment method used to make a deposit (which should be the case for you with a deposit made by credit card).
However, there is no risk in giving them a copy of your card, but you must hide (for example) the 8 middle digits of your card. Good luck!
Hello, I have a problem with the website "Ma Chance", that is to say, I made deposits with my card and then had to cancel it due to an unrelated issue with the site. My bank has sent me a new bank card. I have won some winnings on the "Ma Chance" site, but it is impossible for me to cash out my winnings because they ask for a document stating that my old card was canceled. However, my bank cannot provide me with this document because there is no longer any record of my old bank card. I have been trying unsuccessfully to register my account with my new card in order to cash out my winnings, but they refuse to understand. In short, I feel like they are playing games with me and I find it disgraceful on their part. Can you help me register my account? Thank you.
Hello, a serious casino that respects its gaming license must necessarily request proof for the deposit method. If you cannot provide this proof, they are required not to pay you. The fault lies with the bank in this case, which should be able to provide you with a document indicating that you were the owner of the bank card in question. It is best to try to see what they can do. In our position, we cannot help you more than to encourage you to contact the bank since you have paid for this service. Good luck!
Good evening, let me explain a delicate situation to you. I made a deposit of 250 euros with a 100% bonus, and I managed to win 2400 euros. However, according to them, the money I won is not real money but bonus money. I find this very deceitful on their part.
How can I withdraw my winnings?
Do I have the right to refuse to withdraw my winnings on the pretext that the money used was the bonus money?
Sincerely
Hello, it seems that you have not fully read the terms and conditions of the welcome bonus before making a deposit. It is necessary to understand the terms, especially the concept of wagering. If a bonus is offered by a casino, it has conditions because it cannot give away money for free, and therefore you need to, for example, bet a certain minimum number of times the amount offered before being able to withdraw.
We advise you one important thing. Don't ask for a withdrawal right away If you have not followed a rule, after verification, the casino will remove your winnings. But if you do not make a withdrawal request, you will have time to question the support in order to better understand, and to read the conditions to be met in order to truly unlock the possibility of enjoying a withdrawal.
So it's not deceitful in the sense that it is indicated on the websites... but a person who is new to this field and has not read the conditions has indeed a strong chance of having their winnings cancelled.
Serious casinos adhere to bonus conditions and have the right to withdraw your winnings if you have not followed the rules (this can be as simple as exceeding the advised maximum bet). However, on the flip side, this is also beneficial for players because if you have followed the conditions, you will be paid!
Good luck
me have asked me for a selfs with my card the joke
Hello, this is a request that is becoming a standard in most financial services. All KYC (identity verification procedure) related to casinos, cryptocurrencies, or even banks, currently require a selfie of you holding your passport. It's inconvenient but necessary and in no way an abusive request from a specific brand!
Good morning,
I just signed up and I just won five hundred euros.
Can you confirm that this site is reliable?
Sincerely
Good evening, congratulations on your win! The MaChance website is part of a reliable group that pays winners who adhere to the bonus rules. So yes! However, we invite you to discuss with support to make sure you have met the bonus conditions BEFORE requesting a withdrawal (otherwise all winnings will be canceled). Especially if you have used a free no deposit bonus where there is a maximum amount that can be withdrawn, or in a classic welcome bonus if you have properly met the wagering requirements. Enjoy your winnings 🙂
wagering what is it to explain to me do you really have to take the bonuses offered and how many times do you have to play to recover your bet if you have taken a bonus thank you
Hello, wagering is an important concept when you start playing at an online casino! When you receive a bonus, in most cases there is a wagering requirement that applies and allows the casino to maintain a certain fairness. For example, if you deposit €100 and have a 100% bonus with a 30 times wagering requirement, it means that you will have to wager 30 times the amount of the bonus before being able to request a withdrawal. In our example, this means that you will have to have wagered a total of €3,000. However, this can go quickly as slot machines have a high payout rate, so you can accumulate this amount fairly quickly.
Sometimes the wager applies to the total amount (deposited amount + bonus amount offered), sometimes it doesn't (but there may be other conditions to meet like a maximum bet not to exceed).
In any case, you MUST read the bonus terms before depositing any money into an online casino and you must understand them. If you fail to do so, you have a very high probability of not fulfilling your obligations and having your winnings voided if you request a withdrawal. It is indeed possible to not take the bonuses and you must contact the casino BEFORE starting to play with any money (as bonuses are usually automatic in most cases, like the welcome bonus that applies itself). There are also casinos that have bonuses without wagering requirements. The bonuses are smaller and/or there are other conditions (such as a small maximum bet).
Good game!
Good morning,
I recently had the experience of this casino and I must say that after my struggle to deposit verification coins, everything was OK. It is true that the controls are very precise and it is legitimate.
The chat team is very responsive and tries their best to solve your problem. No difficulty with withdrawal within the given time frame. I can only recommend.
hello, very good casino until the day the minimum withdrawal amount was raised to 300 euros !!! while it was 100 since the beginning ... so we can say that for small players it's not worth it anymore.
Too bad..
Hello to withdraw he asks me for a copy of my credit card and I would like to know what is it exactly please?
Hello, this is a practice that concerns all online gambling platforms. You must be able to prove the deposit method used. If you used a credit card, you will need to provide a copy according to the casino's recommendations. Usually, you should take a photo where all 4 sides of the card can be seen, and of course, it is necessary to conceal some numbers for security purposes! If you did not use a credit card, you should contact support to find out how to justify your deposit. This is a necessary step to validate your file. The next withdrawals will be faster :)
Hello I have just created my account I am being asked for the back of my bank card I would like to know why there will be no risk Thank you for your answer
Hello, on all online casinos it is necessary to validate your account in order to request a withdrawal. You need to prove your identity and your deposit method. There is no risk in providing a copy of your bank card, as it is recommended to hide certain numbers anyway, which makes it completely unusable (for example, on the front side, only show the first 4 and last 4 digits). Good luck!
I am new to the site Ma Chance, and I am super happy. Ever since I registered, I won a prize of 900 euros, but now on each of my deposits, which are starting to add up ☹️, the slot machines only give out 000000, not even a small cent. I was also wondering if this wasn't a technique from the site to attract players upon registration and then no more winnings, only constant losses.
Hello, it could simply be moments of luck and conversely, bad luck (we would rather say that it is based on mathematical laws like variance). Nowadays, casinos have no control over the games, as they are created by external companies. The games are audited and locked.
Good morning
My husband has won a gray winnings of 200,000 euros. He is currently checking with the casino member My Chance in order to make a withdrawal, but he can only withdraw 1500 euros per week. There are conditions or limits to make withdrawals.
Sincerely
Hello, congratulations on your husband's win!! You should already contact the casino to find out if this jackpot is part of a specific progressive jackpot network (which will be paid by the machine's creator and not by the casino, as is the case with Microgaming's Mega Moolah jackpots, for example). But in most cases, small jackpots (those that are not worth several million euros) will be paid by online casinos and indeed they have set withdrawal limits per week or per month to protect all their clients (in case there are bigger jackpots won simultaneously).
These limits are specific to each casino and generally they vary depending on your VIP status. The more loyal of a player you are, the more you will be able to withdraw. If your husband has followed the bonus conditions correctly, then he will be able to withdraw the maximum amount each week based on his profile. You must continue the dialogue with them to enjoy the winnings. Good luck!
Hello suddenly you were able to increase the withdrawal ceiling because mine is at 1500 € per week
Hello what are the conditions to get my money back because after making a deposit of 50€ I went up to 800€ but it is only as a bonus when I had put 50€ out of my pocket thank you
Hello, we always advise to carefully read the bonus terms and conditions before even starting to play (and even before registering at a casino to see if the conditions are suitable for your player profile, such as having or not having a wager). It is also important to know in advance if there is a maximum bet to be respected because otherwise, at the time of the withdrawal request, if you have not respected a condition during the use of a bonus, your winnings will be cancelled. We invite you not to request a withdrawal and to inform yourself thoroughly beforehand, everything is perfectly indicated on the site where you played. Good luck and congratulations on your winnings!
Hello, I have a small question.
I created my account with my name... and my identity card but it's just my companion's card so we don't have the same name, won't it be embarrassing for the withdrawal?
Hello, in general, it is always necessary to use a payment method that bears the name of the created account. This avoids the burden of document verification. It is better to inform the casino immediately, as they may ask for a letter from the bank to ensure that you have a connection. Good luck!
Hello, I would like to know how to become a VIP gold member in order to have faster withdrawals without waiting and to increase the withdrawal limit. Currently, I am a VIP silver member at 68%, so I am close to becoming a VIP gold member. My question is, how do I proceed? Currently, I can only withdraw 1500€ per week, but considering the validation process and the 8th day with small winnings, it won't get me very far.
Hello, the conditions for moving from one VIP status to another are sometimes entirely at the discretion of the team. To be sure to have the right information in your situation, we invite you to contact the MaChance support team! Good luck.
Good morning
By registering on winmachance
When filling out the registration form, I made a mistake on the first name because of a false manipulation.
It's just the first name that differs, but otherwise everything is in my name, credit card, email, phone number, proof of address.
And ajd I won €15,000 and I would like to validate my account and make a withdrawal, what are the steps to prevent my account from being blocked?
Hello, congratulations on your win! First, DO NOT request a withdrawal right away. You need to contact support beforehand to inform them of the error and update your first name on your account. Once this is done, ask support to review your played games to ensure that you have followed the bonus rules. This is crucial to avoid losing the 15,000€ if, for example, you still need to complete the wagering requirements. Once you have understood the rules on your own and are certain that everything is good, and if support confirms it as well, you can then request the withdrawal. However, we advise you to only request a partial withdrawal for now. Good luck!