How to avoid online casino scams and get paid?

We often receive comments on our site around an issue inherent to the online casino, namely the payouts of winnings and whether online casinos are scams. Frequently asked questions include:

• Is the online casino a scam?
• Can an online casino tamper with games?
• What are the current online casino strategies for refusing to pay out winners?
• What if an online casino refuses to pay me?
• Is there any legal recourse possible in case of non-payment?
• How do you make sure you get paid before you even start playing?
• How to choose an online casino that pays players?

We will try to answer all of these questions through this file by sharing the experience of our team. This will allow you to maximize your chances of getting paid.

Is the online casino a scam?

Strictly speaking, no, an online casino is not a scam. An online casino offers "digital" gambling games. In the early 2000s, an online casino offered software to be installed on a computer, and one could play all existing casino games. For several years now, the majority of online casinos have offered the option to play directly online without installing any software.

This activity is regulated and a casino operator must like all land-based casino have a casino license. However, we are talking here about an online casino, and who says online, says that these companies can exploit the different countries of the world to find flexible gaming licenses.

If for a long time the principle of scam has been associated with online casinos, it is because the first online casinos exploited this loophole by using "exotic" countries to offer online games, not paying the players, and having no legal repercussions possible in case of complaint (international shortcut).

With time, things have greatly improved. Scams have gradually decreased, and nowadays it is even very rare to find an online casino that consistently does not pay its players. It has become too complex to create a company, a corporate bank account, and be able to handle numerous player complaints while maintaining one's business. Banks are the first to shy away from these setups and also demand very strict evidence of a business operation that adheres to the law and the criteria of a casino license.

And above all, at that time there were few casino software. Some online casinos had managed to find unscrupulous software to be able to real-time modify the random draw of the players, and thus cheat in complete transparency.

To conclude this first chapter, at the moment, no, the online casino is not/no longer a scam. Casino software is subject to audits. They have become fully independent companies offering their games to companies that want to open online casinos. Gaming licenses have become much stricter and for several years now, we have seen that many countries prefer to create a national gambling regulatory authority to offer gaming licenses to local operators. If you frequently read our news, you can see that countries like Switzerland, Sweden, the Netherlands, Belgium, etc. have all implemented (or are in the process of implementing) an online casino licensing system for local operators., the currently competent authority is ARJEL, but it does not (yet) authorize the distribution of online casino licenses.

particulièrement difficile pour ces opérateurs d'opérer de manière illégale ou non réglementée. Les licences nationales imposent également des exigences strictes en matière de protection des joueurs, telles que des mesures de prévention de l'addiction au jeu et la garantie de l'équité des jeux. Les opérateurs sous licence sont soumis à des vérifications régulières pour s'assurer qu'ils respectent ces exigences. En cas de violation des réglementations, les licences peuvent être révoquées et les opérateurs peuvent être soumis à des sanctions financières. Cela garantit que les opérateurs de jeux d'argent opèrent de manière responsable et protègent les joueurs. almost impossible for online casinos to set up a scam system for the end user

However, for countries that do not have a national licensing system, residents have no choice but to turn to online casinos that operate under a gambling license in a country that distributes an international license. Currently, the most commonly used license in this case is the one from Curaçao. It is slightly less stringent than a national license but still requires audits of operators. There is also no scam with licenses from this country, and they remain perfectly valid.

Please note that if you want to play at an online casino that doesn't clearly show its gaming license, then run away! It could be possible to come across a set-up aimed at creating a scam.

Can an online casino tamper with games?

As we have just said, an online casino creates a partnership with several casino software . They are totally independent entities A casino software has a particular interest in providing an audited solution, and especially one that cannot be modified by anyone. Only the creator of a casino game can have access to the source code of the game and could therefore modify the outcomes. However, they would have absolutely nothing to gain in their position and must also meet criteria for their own gaming license.

We are playing devil's advocate a little for some players who are reading these lines, but our team based in Malta has had the chance to directly interview and discover behind the scenes at some of the most well-known casino software providers in the market.

It is therefore necessary to make a distinction between beliefs, although based on online casino facts from the 2000s, and game theories.

Many players are unfamiliar with the laws of chance, including the law of the gap and the law of large numbers.

When they are faced with a roulette wheel and they see, for example, 13 reds in a row, these players are the first to cry foul and post numerous comments everywhere on the internet. However, this "pattern" in roulette will happen. Certainly rarely and with a defined frequency, but it must happen. And furthermore, it is obligatory for a player to have periods of bad luck, but we will talk here about periods of deviation. That is to say, a player will have moments where the outcomes deviate from the expected average. regardless of the games chosen and the actions carried out, the players must have periods of losses greater than the average.

Those who have a long experience in land-based casinos know this very well, but newbie players in online casinos are the first to cry wolf.

And then comes a fairly well-known loop... they cannot question the laws of chance, and contact the support of a casino, indicating for example that the slot machines hardly give any winnings back even with numerous deposits. Often they start insulting the support, and a real conflict begins. If the casino has an international license and knows that the player is not exploiting a national license, it could make the decision to close an account, in accordance with its terms and conditions, and the player unfortunately will have a real impression of having been cheated and harmed. They will then pollute the internet with their experience, thinking they are doing the right thing, but having only experienced a completely logical and chance-based occurrence.

To close this chapter and answer you, at present, no, a modern online casino (which has games that come for example from software like Yggdrasil Gaming , Netent , Quickspin , Betsoft , etc.) cannot modify the draws of the games, and even if it wanted to, it could not.

The only exception we found is the history of cloned games that occurred several years ago. An unscrupulous company created games that closely resembled the authentic games from NetEnt software, and therefore had the opportunity to modify the game outcomes at that time. However, the online casino that did this did not survive for long because players quickly noticed the deception.

We are therefore formal: 99.99% of current online casinos are technically unable to tamper with the games they offer. We will give you in the next chapters the other tips that current online casinos use to "cheat" and thus not pay out players' winnings without needing to modify the draws.

What are the current online casino strategies for refusing to pay out winners?

Current online casinos cannot cheat on draws, must comply with very strict criteria regarding their banks and gambling licenses... but still have a card to play, so to speak, to deceive players.

And the way they use is actually very simple, they rely on the laziness of some of the players . A still significant number of players do not read the bonus conditions and this is where the problem lies.

There are particularly malicious conditions that legally allow online casinos not to pay players if they do not adhere to them. Here are some examples where a casino reserves the right to confiscate winnings when you have requested a withdrawal and used a bonus:

• Using a higher than allowed bet For example, a casino may require the player to not bet more than 5 or 10 € when playing with bonus money. If you have exceeded this bet even once, the casino may refuse your withdrawal request.
• Using a martingale Or a method similar to a betting strategy. Some casinos will refuse a withdrawal if the player has used a martingale (especially in the game of roulette), meaning that they would have exploited a progression of bets (or decrease) based on the number of wins or losses.
• Use of the bonus on games not intended , i.e. the bonus money must be played only on slot machines and not on table games.
• Or simply non-compliance with the imposed wagering That is to say that you have not yet played enough bets to request a withdrawal (a wagering requirement higher than 30 or 35 can really become difficult to absorb... stay away from casinos with a wagering requirement around 60).

These are the best known cases but there is still a multitude of particularly wacky conditions and this is the legal way for a casino to refuse to pay out your winnings .

It is therefore always necessary to read the conditions of the bonuses, which are attributed to the players by default. It is nevertheless possible to contact casinos to refuse bonuses .

We still believe that bonuses are a real advantage, but it is necessary to turn towards reputable brands that do not have overly restrictive conditions. Generally, the bonuses will be less significant (rather €200 max. for a welcome bonus than €2,000) but in the context of a normal game, they can be used wisely without having the winnings confiscated.

Do not blindly trust the customer support if you question them via chat, as the conditions can be numerous. Take the time once and for all to read all the conditions, you will not regret it!

And also keep the reflex of run away from a casino that imposes too long a list of these conditions on you . There are brands that only have 5 or 6 conditions to respect (and which are also reasonable…) when others impose thirty on you! The choice must be made quickly.

What if an online casino refuses to pay me?

If for some (as yet) unknown reason you do not receive payment of your winnings, there is a certain list of do's and don'ts:

• No matter what, always be courteous! It is reasonably possible that any company will experience technical problems. An online casino is not completely in control because it has to manage many independent companies. The means of payment and their integrations require updates, the same for casino software etc. It may happen that the online casino has nothing to do with it. And even if it has something to do with it, don't forget that courteous communication will always be favorable to you. The reason is simple, if you start making threats (especially on an international casino), the casino will simply close your account and all communication with them. And even more easily if it is forbidden in your country of residence to play at an online casino, then he will not hesitate for a second to lose a player who has made up his mind and decided to have a speech particularly negative and threatening. And even if a loss of money is always inappreciable for anyone, you can also and reasonably put yourself in the place of the casino. If the player in question is based on erroneous beliefs and facts, what is the point for a company to continue to nurture a conflict for a customer who has made up his mind about the course of the game and who is convinced of having experienced abuse or cheating. Conclusion, no matter who is right or wrong, courteous communication is always required to manage and resolve a problem.
• Ask the casino for a clear reason for not paying you. You may not have complied with a bonus-related rule without knowing it, or perhaps a document sent to validate your application is not admissible. If your withdrawal request is being delayed, there may be a reason that is not indicated or updated on your account. After a week, it may be necessary to have support via chat or ideally by phone to clarify the reason once and for all, and try to resolve it in real time. Prepare all the documents that are generally requested beforehand so that you can immediately send them and request prompt receipt in real time.
• If everything is validated on the casino side and the payment does not come, contact them once a week. Always courteously, but don't contact them too often, but not too infrequently either. Once a week or once every 10 days may be sufficient. It can happen that an online casino experiences delays. The most recent example was encountered on a very well-known brand, and it had a significant international impact. Suddenly, they experienced a surge in traffic with many new players. The problem for them was processing a very large number of pending requests for withdrawal of winnings. It took them about 2 months to find competent teams to quickly handle the processing again. Many players had to wait several weeks before receiving their first withdrawal! In this specific case, if you contact the casino too often, it is obviously counterproductive, although understandable. It's up to you to judge!
• If the casino has a national license with an authority, you can contact them. If you have followed the three previous points and an online casino is unable to provide a clear reason why it is not paying your winnings, then you can redirect yourself to the authority that granted its gambling license. It can exert pressure and side with the player. But this only works if you are a resident in a country that allows you to play at an online casino and you are playing on a site that has a license from your country of residence. If this is not the case, contacting the international gambling license will have no effect, especially if you are not allowed to play in your country of residence.
• Be patient! There are sometimes very serious casinos that can be delayed, for the reasons mentioned before. If the urge to play takes hold of you, simply choose another brand (or a third) to alternate your gaming sessions! This way, you can patiently wait without getting upset with the casino in question and can pass the time playing on another brand. The best of both worlds!
• Possibly contact some casino guides. You can, for example, contact us or contact other websites that offer casino reviews. Depending on their reputations and partnerships, they may be in direct contact with certain brands. They may have a different perspective and additional information on your case. Some websites even offer the option to file a "complaint" in order to publicly expose the issue. If the casino brand follows this, they will have a bit more pressure to improve their image and try to resolve the problem more quickly.

So you know what to do in case of a refusal to pay your winnings. You will need to follow these points and there is still a very good chance of being successful in the coming weeks or months, provided that you have respected all the bonus conditions and have sent all the correct documents.

Is there any legal recourse possible in case of non-payment?

As we explained in the previous chapter, you will only have a real guarantee in the event of play practiced on an operator who has a national license (compared to your country of residence). Generally, if a country distributes gaming licenses, it prohibits the practice of gambling on foreign sites.

Starting from there, if you complain to a foreign license, it will give the casino the upper hand because before even imagining anything, you did not have the right to play, and that's where it ends. As we write this report in June 2022, the most striking example is that of France. Currently, French players are not allowed by ARJEL to play in an online casino. However, if a player goes to a foreign online casino that accepts them (and still has a gaming license in Curaçao), and if a conflict arises, this player will have absolutely no recourse (legal or otherwise) available. By depositing money on a gambling site, they accept and take their own responsibility.

On the other hand, if you have a conflict with an operator who operates a license in your country of residence, you have some protection and you can complain if you are convinced that you have respected the conditions on your side.

Can this go to court? Yes, in some particular cases, but well before that, the competent authority has the necessary power to settle and put pressure on the operator to act quickly.

How do you make sure you get paid before you even start playing?

If you really want to put the odds on your side, there are several things to do:

• You can request that your account be set to decline all bonuses Thus, you will be free at any time to withdraw your winnings, period. The welcome bonus automatically credited to your account will be withdrawn as well, and of course, this request must be made before even starting to play. Please note that there are brands that offer bonuses without wagering requirements, such as for example. Cresus Casino , which allows you to take advantage of a welcome bonus without the need for wagering requirements (however, you will not be able to withdraw the bonus offered).
• You can ask to validate your account as if you are going to request your first withdrawal, and ask to be confirmed that everything is perfectly in accordance and validated. This way, you can be sure that after making a deposit and generating winnings, your file is already validated and your withdrawal of winnings will be processed faster and smoothly.
• You should always use a payment method that belongs to you. Some players use a friend's or a relative's credit card. It is advisable to avoid this practice as much as possible because even if you can prove (with a selfie holding the card) that you were allowed to use this card, the online casino could also ask for a letter from the bank or other justifications. In short, only use your own payment methods and know that if your credit card is about to expire, it is better to wait for your new card. Because if you take time to request your first withdrawal after making a first deposit, it is also possible that the casino will ask for proof from your bank (as it is possible that in the meantime you have discarded your expired card).
• Almost useless to recall it, but if you are resident in a country which distributes licenses of casino games, only play at a licensed casino  !
• Finally you must only choose reliable online casinos and that is the subject of our next chapter!

Think carefully about following these conditions, and you should be in good conditions to enjoy responsible online gaming, and maybe you will have the chance to win a jackpot... without the frustration of seeing it confiscated!

How to choose an online casino that pays players?

The fateful question to conclude this file is because choosing a reliable online casino will save you from many complications in favor of a good gaming experience. Here are our tips to help you:

• First thing to check, the gaming license. As we mentioned before, if your country of residence issues licenses, you should quickly find out if the site in question has the license logo. In any case, always check if the online casino prominently displays the gaming license. Operators with a license in Curaçao typically provide a link to the license logo, which allows you to verify on the license's official site if the operator has a valid and active license.
• Reputation helps find a reliable casino pour savoir si une marque est fiable, il est également utile de consulter les forums et les réseaux sociaux pour voir ce que les utilisateurs en disent. Il est important de prendre en compte différents avis pour se faire une idée objective de la qualité d'un produit ou d'un service. Certains sites proposent même des comparatifs détaillés avec des critères spécifiques tels que la fiabilité, la sécurité et le service client. Prendre le temps de faire des recherches approfondies avant de prendre une décision d'achat peut vous épargner des problèmes futurs. all casinos that have 5 stars in our online casino comparison They all have a solid reputation and are primarily at the top of the rankings for payment management even before having an ultra competitive game offer. Payments remain the real priority.
• If you have any doubts (because it may be a young casino), in any case, just only invest a small amount Even if you don't fully take advantage of the welcome bonus, there will be plenty of other opportunities and promotions offered to you. However, to avoid any regrets, only invest small amounts at the beginning. You can easily invest 50 or 100 € and play for fun and mainly to judge the overall seriousness delivered. If you make a profit, you can assess the ability to be paid in the handling of the file and the payment time. If you were ever faced with an unreliable online casino... you wouldn't ultimately have lost much! This advice may seem basic but it is still very important. And of course, for a more comfortable game, the deposited money should be considered as money invested in pleasure and therefore as "lost" money.

We could still offer you some smaller tips, but the goal is not to overwhelm you either. By already respecting these rules, you will quickly choose reliable online casinos. You can reach a consensus between several casino guides and comparisons like ours to have a "top" and quickly find the brands highlighted, as these are generally the most reliable ones regarding line payment and especially seriousness throughout the process.

Last important element to note, know that any online casino has a real interest in retaining players Don't forget that, just like in a land-based casino, the house always wins in the long run. Therefore, every casino will do its best to pay you because they know that in the very long term, if you are satisfied, you will come back to play... and therefore lose your winnings (or make new deposits)! Respect the terms and if you are a loyal customer, you may even become a VIP player. In the long run, you should not have any payment issues.

The only case where a casino will use its ridiculous terms to refuse your winnings will be in the case of a big win, where they will ensure to find a loophole in your gaming history. In other cases, you will be paid and you will also need to compare different reputable brands with the games that suit you. If you are more of a player who likes unconditional bonuses, live games, or having a multitude of different software... in any case, the entire team at mymobicasino.com wishes you many (paid) winnings!